Job Description What is the opportunity? You are a dynamic individual with a passion for helping people by joining our fast-paced Life Service team at the RBC Insurance Advice Centre. As an Associate, Life Service you will interact with clients over the phone, providing them with insurance answers related to their policy details. What will you do? Effectively answer inbound calls centered on updating, managing, and reporting of policy information to our clients – life and health policy owners and brokers Respond to email inquiries related to their policies by both owners and brokers Provide insurance assistance to clients based on their needs Accurately analyze and report all information in relation to the terms and conditions of the policy in a timely manner Exhibit a consistent, positive client experience with every conversation and resolve client concerns at the first point of contact, demonstrating the ability to connect through discussion and escalate as necessary Demonstrate a solid understanding of the policies and effectively communicate them to clients and brokers Use procedures effectively and seamlessly during calls What do you need to succeed? Must-have Excellent oral and written communication skills Flexibility to work a variety of shifts as our Centre is open Monday to Friday 8 am to 8 pm EST, to better help our clients Excellent oral and written communication skills Strong attention to detail and problem resolution skills Ability to navigate between multiple systems Demonstrated skills in providing world-class client service that will come across as professional, warm, and friendly to our clients Ability to work independently in a structured environment, with proven time management, organizational skills Must be able to meet the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.) Nice-to-have Knowledge of insurance products & policies (Life and Health) Call centre experience What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans Competitive pay and high-earning potential All the tools, training, and team support you need to grow your business and career Flexible work/life balance options Sophisticated RBCI software tools to boost your productivity and grow your business RBC is committed to supporting flexible work arrangements when and where available conditional on employees being able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.) Details to be discussed with Hiring Manager. Job Skills Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curiosity, Data Analysis, Digital Literacy Additional Job Details Address: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA City: Mississauga Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: INSURANCE Job Type: Regular Pay Type: Salaried Posted Date: 2025-08-19 Application Deadline: 2025-09-09 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.? We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
