General Bank of Canada is a Schedule 1 Chartered bank headquartered in Edmonton, Alberta, and part of the Wheaton Group. Our journey began in the 1950s with an entrepreneurial spark that has grown into one of Canada’s fastest-growing small banks, delivering innovative financing solutions across automotive, aviation, and commercial sectors.
At GBC, our core values of Trust, Discipline, People-Centric Approaches, and Innovation drive every decision we make. We leverage our nimble structure to pioneer forward-thinking banking solutions in the digital era. Proudly certified as a Great Place to Work for six consecutive years, we’re dedicated not only to transforming banking but also to making real impact in the communities we serve. Since 1969, our ongoing partnership with United Way has fueled volunteer initiatives, fundraising, and community programs that truly change lives. When you join our team, you’re contributing to a future where innovation and community go hand in hand. We love it here and know you will too!
The Opportunity
General Bank of Canada is looking for a temporary, fulltime IT Support Technician to join as a key contributor with the Bank’s Enterprise Computing Services team. Consistent with the growth trajectory of the Bank, this is an excellent opportunity for the right individual to contribute to building the Bank of the future with considerable potential for learning, growth, and advancement.
Reporting to the Director, Enterprise Computing Services, the IT Support Technician is responsible for the day-to-day support of the Information Technology infrastructure at GBC. The IT Support Technician helps uphold, maintain, and resolve IT issues that come through the GBC’s support ticketing system. The IT Support Technician is required to support in all areas of IT and assist with general desktop and network inquiries for the Bank and/or its clients. The IT Support Technician helps install information technology systems and networking equipment (when necessary), while also assisting in troubleshooting IT related problems with a system.
Please note that we are only accepting internal applications for this role.
Position Responsibilities
Responsible for the 1st line of IT help desk support and new account creation, be the main point of contact for support for all levels, contacts, and desktop support.
Prioritize IT business needs by monitoring and remediating the IT system for automated messages and end user tickets.
Ensure timely recording, tracking, escalation, and resolution of end-user technical problems and requirements.
As an IT subject matter expert, provide end user training to employees to help with understanding of internal systems and content.
Assist in drafting IT policies and procedures to uphold GBC IT standards.
Support accurate IT reporting by logging requests, issues, and changes into the IT system, as well as keeping documentation in the ticketing system.
Manage software and hardware updates as required to improve internal IT services to employees.
Responsible for the use of established procedures to manage server room, maintenance of data storage, and hardware changing to maintain the organization of systems equipment.
Make recommendations on efficiency improvements and changes to IT infrastructure to better accomplish GBC system goals.
Liaise with Wheaton Group IT staff as required for hands on support with Wheaton Group employees.
Support with IT project work such as new software, office changes, and new hire training as required.
Provide assistance on IT-related and non-IT projects as assigned to contribute knowledge as a subject matter expert.
What You Bring to the Table
Required Qualifications
2+ years IT support desk experience is required.
Diploma, Certificate, or bachelor’s degree in information technology is required. Significant related experience will also be considered.
Strong competence in Microsoft Windows 11 and Microsoft 365
Experience with Linux and Apple operating systems.
Experience with enterprise networks is required, Cisco experience is preferred.
Understanding of IT Security and issues is required.
Demonstrated hardware and software knowledge, as well as research skills are required.
ITIL V3 0r 4 and a CompTIA A+ certification is considered an asset.
Excellent customer service skills, with the ability to communicate effectively and courteously with users.
Position Details
Status: Temporary, fulltime
Employment Duration: up to 3 months
Workplace Model: In-Office
Location: Edmonton, AB.
Compensation:The salary range for this position starts at $61,691. Compensation is commensurate with qualifications.
Posting Deadline: August 24th, 2025
What GBC Brings to the Table
At General Bank of Canada, we offer more than just a paycheque. We provide the opportunity to build your career and elevate it to new heights. Our compensation package includes base salary, group benefits and a matched retirement savings plan program.
Our group benefits ensure you and your dependents are covered for extended health, dental, and vision care. We also provide flexible spending accounts, replenished annually, to help cover additional medical and wellness expenses. Recognized as one of the Best Workplaces for Mental Wellness in 2025, we take mental health seriously. That's why we offer additional coverage for mental health practitioners and a dynamic employee assistance program.
As an employee, you can expect more than just our competitive compensation package, comprehensive group benefits, and matched retirement savings plan. We also offer the following:
Generous paid time off to promote healthy work-life harmony.
Collaborative work environment where your voice and opinions are valued.
Exclusive employee perks which include discounts for various products and services.
Beautiful downtown office location with an onsite gym and Edmonton’s best rooftop patio.
Engaging social events each month, offering unique experiences and opportunities to connect with colleagues, meet new people and enjoy some fun.
Professional development and tuition support to help you advance your career.
Welcoming teams that celebrate diversity and prioritize inclusion.
Give back to your community. As a proud partner of the United Way, we offer numerous initiatives throughout the year for you to get involved and make a meaningful impact.
Make an impact. Join one of our employee-led committees to develop leadership skills, expand your network and contribute to our strong corporate culture.
How to Apply
We invite you to apply directly through our Careers portal at generalbank.ca/careers. If you require additional assistance, you can contact us at HR@generalbank.ca. While we appreciate all applications, only candidates selected for further consideration will be contacted directly.
At General Bank of Canada, we believe that that diversity drives innovation and fosters a culture of inclusion. We are proud to be an equal-opportunity employer, dedicated to creating a welcoming and supportive environment for all employees. We are committed to building a diverse and inclusive workforce that mirrors the rich diversity of our communities and customers.
We believe that accessibility is a fundamental aspect of our commitment to diversity, equity, and inclusion. Our goal is to ensure that every candidate has an equal opportunity to succeed during the interview process and we will work with candidates requiring accommodations. If you require an accommodation, please reach out to our HR team directly (HR@generalbank.ca).
We welcome and encourage applications from individuals of all backgrounds and abilities, including those who are underrepresented in the financial services industry. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other legally protected status.
