About Us
At the Calgary Drop-In and Rehab Centre (the DI), we are dedicated to serving our community with kindness. Our mission – to work with community to end homelessness, one person at a time – goes beyond providing immediate support; we strive to create an environment where individuals can regain their confidence and rebuild their lives.
We are more than an emergency shelter.
Our dedicated team of staff and volunteers work tirelessly to ensure that everyone who walks through our doors feels welcomed, respected, and valued. What sets us apart is our holistic approach to support. We offer not only safe and comfortable accommodation and meals but also access to essential resources such as health and recovery services, and housing supports.
All of our programs, including emergency shelter, are low-barrier, trauma-informed, housing-focused, and recovery-oriented, aimed at supporting Calgary’s most vulnerable citizens. And our doors are always open.
Department:
Kitchen
Job Category:
Salary
Reports To:
Kitchen Coordinator
Position Type:
Full-time
Direct Reports:
N/A
Shift:
Day, Afternoon, Night
Indirect Reports:
N/A
Location:
Main building
Position Summary
Reporting to the Kitchen Coordinator, the Kitchen Supervisor is responsible for aiding in leadership of daily operations, staffing, ordering, and facilitating smooth operations in meal service delivery for the DI.
Time Commitment
40 hours per rotation with 5 days on and 2 days off, however there will be requirements to be available and flexible from time to time outside normal business hours as the need arises. Schedule may be altered at the discretion of management.
Job Duties and Responsibilities
Set up workstations with all needed ingredients and cooking equipment
Weigh, measure, mix and assemble ingredients for menu items
Prepare ingredients to use in cooking (washing, chopping, peeling, cutting etc.)
Season and cook food according to recipes using various kitchen utensils and equipment
Observe and test food to determine if they have been cooked sufficiently using methods such as tasting, smelling or piercing them with utensils
Properly handle and store food items at appropriate temperatures
Ensure food prep area, serving area and kitchen are cleaned and sanitized at the end of shift
Portion, arrange and garnish food, ready to be served to clients in a timely manner
Assist other cooks during emergencies or rush periods
Give suggestions to supervisory staff regarding new preparations and menu plans
Clean kitchen equipment and kitchen before and after food service including weekly and special cleaning
Sort, stack dishes and load/unload dishwasher
Sort, stack and store all cleaned items in an organized and safe manner
Coordinate with other kitchen staff
Report any mishaps in the kitchen and apply safety standards
Maintain good working relationship with all kitchen staff
Ensure all tasks related to the close-down and re-open of kitchen is done in a timely manner
Perform other duties as assigned by Kitchen Coordinator
Work with volunteer groups and individuals to achieve all necessary kitchen tasks (preparation, meal service, cleaning, etc.)
Required Competencies and Qualifications
Minimum of two years’ kitchen experience
Food Handlers Certificate is considered an asset.
Satisfactory Criminal Record and Vulnerable Sector Check – dated within the last 6 months. Copy required.
Effective time management and communication skills
Proficient use of computers, Microsoft Office and any other database software(s) used to track service delivery; be proficient in Office365 and Microsoft Office Suite
Energetic and self-directed, with effective time management and organizational skills including the ability to deal with several priorities at the same time
Capacity to provide leadership
Well-developed interpersonal, conflict resolution and negotiating skills
Strong problem-solving skills and the ability to improve programs and processes
Excellent communications skills, both verbal and written
Eager to learn new systems and adopt improved best practices
Must demonstrate initiative and be able to work autonomously
Must be acceptable of industry risks, including coming into contact with bodily fluids
Able to lift a minimum of 25 lbs
A genuine commitment to the mission, vision, values, and work of the agency.
Working Conditions
The individuals we serve are experiencing homelessness or precarious housing and may also be facing substance use disorders and/or mental or physical health challenges. Many have a history of significant trauma.These experiences can influence their interactions with both staff and one another. By recognizing these behaviors as responses to past experiences, we are able to engage with our guests in a manner that is empathetic and respectful.
This role may involve high-stress situations that require resilience, compassion, and composure. At the DI we are deeply committed to the well-being of our staff, implementing policies and providing resources that support both physical and psychological safety, as well as mental health. We address the immediate challenges faced by our team to provide the highest level of support as well as the cumulative impacts of this vital work. By prioritizing staff well-being, we empower our team to provide the highest level of support to those in need, fostering a culture of care and understanding throughout our organization.
While the work is demanding and requires a strong commitment, those who are drawn to this field often find it to be one of the most impactful and rewarding careers they can pursue. It’s about making a difference – one person at a time.
Although the DI is a smoke-free work environment, there may be occasional exposure to secondhand smoke from designated smoking areas nearby.
Why the DI?
The DI aims to be an "Employer of Choice" and affords each employee an opportunity to help make a real difference in our community, and more importantly in the lives of those who rely on our services. We take great care in hiring the right people who fit, and who share our outlook on the value of people. We believe in living our values in every work we speak and in every action we take, and we want people who share this commitment.
Our Culture
Our values form the cornerstone of our culture:
RESPECT: Our actions honour the rights, differences, and dignity of others
COMMUNITY: Through collaborative partnerships, we work together as a team, building inclusive communities
KINDNESS: We accept each person’s uniqueness with compassion and empathy
WELLNESS: We promote, provide and support holistic wellbeing
ACCOUNTABILITY: We operate with transparency and integrity in both our relationships and our commitments.
What we Offer
Staff at the DI enjoy competitive compensation packages, including employer-paid benefits depending on role and employment type.
Some of the employer-paid group benefits include:
Vacation days
Sick days
Wellness days
Extended Health & Dental coverage
Employer Matching RRSP Program
Homewood EFAP
Life Insurance and Accidental Death & Dismemberment (AD&D)
Employees will be enrolled in Long-Term Disability and Critical Illness insurance, paid for by the employee. This is mandatory and may not be opted out of.
Benefits are based on employment type and usually available on the 1st of the month following your start date. If you are successful in obtaining employment with the DI, People & Culture will discuss your eligibility for benefits with you.
Vulnerable Sector Check
A satisfactory vulnerable sector clearance is require prior to resumption at the DI.
Alberta Living Wage Employer
The DI is an Alberta Living Wage Employer. This means we are committed to paying our employees a living wage that allows them to meet their basic needs and participate in their communities. A living wage is different from minimum wage in that minimum wage is mandatory and the same throughout the province while a living wage reflects what people need to cover the actual costs of living in their communities. Payment of a living wage is a voluntary commitment from employers to go beyond the minimum. Visit https://livingwagealberta.ca/living-wage/ to learn more about the living wage.
The DI is an equal employment opportunity employer. We are committed to and support equal employment opportunity for all individuals without regard to race, religion, color, national or ethnic origin, gender, age, sexual orientation, gender identity, disability, or veteran status.
If you are an applicant in need of accommodations or special assistance throughout the interview process, please submit a request by email to People@thedi.ca.
