Operations Manager
Reports to: General Manager
Location: Niagara Region, ON
Employment Type: Full-Time
Position Summary
Are you a hands-on leader with a passion for delivering unforgettable guest experiences? Do you thrive in high-energy, fast-paced environments and love the dynamic nature of seasonal attractions?
Niagara Adventure Excursions (NAE) is searching for a driven and people-focused Operations Managerto oversee the day-to-day success of our growing organization. As the right hand to the General Manager, you will play a pivotal role in aligning team performance with operational excellence ensuring smooth execution, a strong safety culture, and memorable guest interactions at every touchpoint.
This is an exciting opportunity for a motivated professional who enjoys rolling up their sleeves, solving challenges in real-time, and driving continuous improvement.
Key Responsibilities
Operational Leadership
Direct the daily activities of departmental supervisors; foster strong communication and collaboration across teams.
Maintain a visible presence across all operations to ensure efficiency, staff support, and immediate response to issues.
Manage staff schedules, approve timecards, and coordinate with Finance for timely payroll processing.
Oversee seasonal planning, including operating schedules and coordination with internal departments and partners (e.g., Niagara Parks Commission).
Team Management & Development
Support recruitment, onboarding, and training of seasonal staff in collaboration with Supervisors, HR and the GM.
Provide coaching, performance feedback, and hands-on leadership to frontline supervisors.
Promote a positive and accountable work culture that reflects NAE’s service standards and values.
Guest Experience
Champion a guest-first mindset across all departments.
Proactively address guest feedback and identify trends to drive continuous service enhancements.
Lead initiatives to improve guest satisfaction through technology, training, or process improvements.
Health & Safety
Serve as the Management Representative on the Joint Health & Safety Committee.
Promote a safety-first culture and ensure all staff are properly trained and compliant with safety procedures.
Respond to after-hours alarm calls in coordination with the designated security company.
Strategic & Financial Support
Operate within the annual budget as set by the General Manager.
Identify and present ideas for revenue growth or operational efficiencies.
Submit capital item requests annually to support planning and improvements.
Ensure all company spending is pre-approved by the General Manager.
Additional Responsibilities
Represent NAE at leadership events such as the annual Franchisee Summit; provide reporting to the GM.
Attend internal ownership or management meetings as requested.
Ensure proper delegation and communication protocols are in place during personal time off.
Qualifications & Skills
3–5 years of progressive leadership experience in operations, hospitality, tourism, or seasonal attractions.
Strong organizational and decision-making abilities with a track record of managing diverse teams.
Excellent interpersonal, verbal, and written communication skills.
A proactive problem-solver who thrives in a dynamic environment.
Solid understanding of workplace health & safety standards and compliance.
Availability to work a flexible schedule, including evenings, weekends, and holidays during peak season.
Why Join Niagara Adventure Excursions?
Be a key leader in shaping unforgettable experiences for guests from around the world.
Join a passionate team at one of Niagara’s top adventure destinations.
Competitive compensation and growth potential in a collaborative, fun environment.
