Ottawa, ON - Carlingwood Shopping Centre
At Specsavers, we have been transforming eye health and careers around the world for over 35 years. We are the world’s largest, privately-owned optical retailer serving 41 million customers in over 2,500 businesses in 11 countries. We are proud to have over 40,000 colleagues who have chosen to work with us. But we’re not just impressive numbers, we’re about industry-leading quality and we’re on a mission to change lives through better sight. That’s why we need you.
Our store manager opportunity
Our passion is to deliver outstanding customer care, combined with sound dispensing advice and product recommendations that best suit our customers’ needs. That’s why we’re looking for an exceptional people person to run the daily retail operations of Specsavers’.
As the leading supervisor, you’ll partner closely with the store’s retail owner and manage a team of Eyecare Consultants to deliver an outstanding customer journey end-to-end, surpassing customers’ expectations time after time. You’ll be responsible for overseeing, coaching, and developing team members on all aspects of product selection, sales techniques, problem solving and service standards.
If you care about the customer journey and eye health as much as we do, we want to hear from you.
Our store manager opportunity gives you:
Extended health benefit and employee assistance program, which provides access to services including counselling, family/elder care support, financial assistance, legal services, health coaching, nutritional guidance, stress management, and leadership tools.
3 weeks’ vacation, 6 sick days (PT and FT), 1 paid volunteer day per year, and your birthday off
2 free pairs of glasses annually. Enjoy discounted rates for additional Specsavers products
Access to our internal app where you can easily connect with other Specsavers’ colleagues across the country, share stories, gain rewards, and have easy access to training modules
Opportunities to advance your career with a professional development plan
In addition to competitive pay, training, and the opportunity to be with us from the start of our exciting Specsavers journey in Canada – you can be at the forefront for new opportunities and career growth as we expand to reach our target of 200 stores in Canada.
What we’re looking for
We’re people people, and you are too. You have a demonstrated history of exceptional customer care in your previous retail management position – bonus if your experience shows that you’re just as passionate about optics as we are
You help us stand out by embracing our unique Specsavers Customer Experience model, which means you prioritize driving long term customer relationships over short term results
You have an ability to lead and motivate a team to achieve excellent technical standards, creating and celebrating WOW moments and delivering experiences that transcend customers’ expectations
You surpass expectations by exceeding performance targets using key performance indicators to increase sales, minimize costs and maximize profits all while keeping in mind that our most important KPI is customer satisfaction
You have a keen eye for detail, ensuring that all orders and dispenses are as accurate as possible to maximize customer satisfaction
You have experience managing store operations and optimizing business performance by creating a vision of success, handling potential complaints and grievances with care, analyzing management reports, and managing the day-to-day running of the store effectively
