Location:
Mississauga, Ontario (12-Month Contract) - Hybrid (4 days/week in office)
Company:
Mattamy Homes Canada
Department:
Customer Experience, Canadian Central Office
Employment Type:
Full-Time
Reports to:
Vice President, Customer Experience
When it comes to forward-thinking homebuilding and thoughtfully planned
communities, Canadians think of Mattamy Homes. And that success is centred on a
foundation of great people, because our team is as solid as they come. At
Mattamy, we are optimistic, hardworking and supportive. Together we learn and
grow as we strive to create a positive impact in the homebuilding industry.
Contributing to the Mattamy Way means being surrounded by caring people who
encourage you to be exactly who you are. It means your opinion is invited and
your contributions count. And it means a career filled with pride, knowing
you’re part of an environmentally-conscious, action-oriented organization with
big plans for the future. The opportunity to bring the future of living to
homeowners based on what Canadians value is exciting – and we’re making it
happen.
Learn more [https://mattamyhomes.com/about/careers] about what makes working at
Mattamy special and our award-winning culture.
What we offer
Mattamy Homes Canada’s Customer Experience (CX) team is growing as we continue
to raise the bar in delivering exceptional service. We’re excited to introduce a
new role for someone passionate about driving initiatives that keep us ahead in
the homebuilding industry.
Reporting directly to the Vice President of CX, this highly visible role will
analyze, track, and input data across key projects and reports. The CX
Administrator also plays a vital part in supporting our Regulatory Records &
Warranty Manager with enrolling all new homes in Ontario in the statutory
Warranty program for homebuilding – HCRA and Tarion Warranty Corporation.
What you’ll do
Working closely with the rest of the CX team, and collaborating
with stakeholders across all divisions, the CX Administrator will have the
opportunity to make meaningful impact in the following areas:
- National CX Efforts
- Reporting various Customer Satisfaction (CSAT) metrics, results, and key
performance indicators from various sources to all levels of the
organization
- Periodically audit certain metrics to ensure strict adherence with set
internal policies
- Contribute meaningfully towards national CX-related efforts, led by other
members of the CX Team
- After-Hours Emergency Support Line (AHESL) Team Daytime Administration
- Report on our AHESL Team activities to each division daily, based on the
previous days’ activities
- Update data, contacts, and guides as required for the AHESL Team
- Licensing & Regulations (Ontario-only)
- Validate data between Mattamy’s enterprise software aligns with Ontario’s
governing bodies of homebuilding; Home Construction Regulatory Authority
(HCRA) and Tarion Warranty Corporation
- Liaise with each Ontario division to assist new communities through the
HCRA licensing and Tarion enrolment processes
- Prepare documentation and submission data for the HCRA licensing and Tarion
processes
- Investigate and resolve issues that arise as required
What you bring
- A graduate with a Bachelor’s degree (or equivalent)
- Intermediate to expert knowledge of Microsoft Office Suite products (in
particular, Excel)
- Experience with journal entries for payment purposes and some account payable
experience
- Proven experience with working in fast-paced, agile environment
- Excellent verbal and written communication skills
- Proven ability to research, analyze and present findings
- Attention to detail and ability to take initiative
- Strong organization skills and ability to prioritize time-sensitive tasks
Bonus points
- Experience with JD Edwards, Microsoft Dynamics, or Power BI
- Previous experience with mature CRMs, automation, or AI in a workplace
We encourage applicants who meet most of the role requirements to hit that
submit button and apply! It’s okay if you don’t have 100% of the requirements.
If you’re the right candidate, we’ll help you learn and grow.
Who we are
Mattamy Homes [https://www.linkedin.com/company/mattamy-homes/] is the largest
family-owned homebuilder in North America, with 40-plus years of history across
Canada and the United States. Every year, Mattamy helps more than 8,000 families
realize their dream of home ownership. In Canada, our communities stretch across
the Greater Toronto Area as well as in Ottawa, Calgary and Edmonton.
Be yourself. We want it that way.
At Mattamy, we're passionate a b out creating and promoting a diverse and
inclusive environment where everyone can do their best work. Diversity and
inclusion are important to the work we do to support our homebuyers, colleagues,
and communities. From how we build our teams to cultivating our leaders, we're
on a journey toward a welcoming, barrier-free culture for everyone.
Mattamy Homes Canada is committed to providing accommodation for people with
disabilities. If you require accommodation through any aspects of the selection
process, please notify us on your application and we will work with you to meet
your needs.
Qualified applicants will be contacted directly by the Talent Acquisition team.
