Date Posted: 08/25/2025
Req ID: 44943
Faculty/Division: Faculty of Arts & Science
Department: Citizen Lab
Campus: St. George (Downtown Toronto)
Position Number: 00052607
Description:
About us:
The Faculty of Arts & Science is the heart of Canada’s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.
The Citizen Lab is an interdisciplinary laboratory based at the Munk School of Global Affairs & Public Policy, University of Toronto, focusing on research, development, and high-level strategic policy and legal engagement at the intersection of information and communication technologies, human rights, and global security.
We use a “mixed methods” approach to research combining practices from political science, law, computer science, and area studies. Our research includes: investigating digital espionage against civil society, documenting Internet filtering and other technologies and practices that impact freedom of expression online, analyzing privacy, security, and information controls of popular applications, and examining transparency and accountability mechanisms relevant to the relationship between corporations and state agencies regarding personal data and other surveillance activities.
We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world.
Your opportunity:
Under the direction of the Systems & Security Technical Lead, the incumbent serves as a technical resource to the Citizen Lab by supporting and maintaining the group’s computer and network systems and by providing end-user technical support. The Administrator configures, maintains and monitors the network server and operating systems of the lab, runs diagnostics and assists with repairs.
Your responsibilities will include:
- Monitoring the performance and integrity of servers.
- Troubleshooting networking connectivity issues for endusers.
- Troubleshooting and resolving server/systems issues
- Conducting detailed analysis of system performance to inform management decision making
- Generating diagnostics reports
- Making minor equipment repairs
- Introducing variations to established practices to resolve end-user issues
- Probing for information to establish needs.
Essential Qualifications:
- Bachelor’s Degree in Computer Science or related discipline or an equivalent combination of education and experience.
- Minimum three years or recent and related hands on experience in a similar complex networked computing environment.
- Working knowledge of a range of computing equipment and software including PC compatibles, Unix/Linux servers and workstations, disk drives, monitors, Windows (workstation, server, terminal services), Unix (OSX, Linux), TCP/IP, SMB, DNS, Internet services (Web, ftp, etc.), Ansible, Cisco firewall, Switches, GitLab, Mosyle Devise Management, email server (Google Workspace), virtual machines, and a variety of high-level programming languages (Perl, PHP, shell, C) and databases (PostgreSQL, mySQL).
- Experience with router and switch configuration and security, creating and supporting VLANs and VPNs, and network monitoring.
- Demonstrated understanding of networks, network management techniques, networking equipment (routers, switches, hubs, bridges, firewalls and proxy servers, optical fibre and connections, etc.) and supporting software packages.
- Strong commitment to high quality service and must be able to communicate effectively both verbally and in writing.
- Strong initiative and the ability to work independently.
- Strong analytical skills, energetic, enthusiastic attitude, and time management skills to permit simultaneous action on many tasks, many of which will demand timely completion.
- Ability to handle, lift and manipulate computer hardware and electronic equipment and relevant testing equipment.
To be successful in this role you will be:
- Communicator
- Efficient
- Proactive
- Problem solver
- Responsible
Please Note:
- This is a term position until October 2026.
Closing Date: 09/04/2025, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 09 -- $67,916. with an annual step progression to a maximum of $86,855. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Information Technology (IT)
Recruiter: Daniel Hoverd
Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.
