Voyago is currently recruiting for a Dispatcher for School Bus Drivers in Carp, Ontario.
Reporting to the General Manager, the Schools Dispatcher is responsible for the dispatch of drivers and providing accurate direction. The role also includes providing a high degree of customer service in a fast-paced work environment.
Split shift hours to support school bussing peak times
Ensure dispatch and driver operations are in accordance with established standards.
Creatively arrange routes and driver resources to ensure contracted routes are covered for driver illness and holidays.
Customer Service Calls, Recurring rides & Special event co-ordination.
Incident reporting
Dispatch drivers to various routes on a timely basis.
Alert drivers to road closures and other delays
Identify all runs and drivers active on routes are on time to ensure no students are left behind
Manage and pull a variety of reports as per the General Manager’s directive
Manage and assist with scheduling vehicle maintenance as required
Answer phones, fax, and email correspondence in a professional and courteous manner
This full time role runs year round, and it not defined by the school calendar. Summer or school holiday hours may vary and may NOT be split shift as a result.
Dispatchers receive a 2 week holiday pro-rated the first year.
Your Profile:
You are a problem solver and thrive in an environment where many moving pieces need your urgent attention.
You have Dispatch experience within the transportation or service industry or related education
You are able to utilize a two way radio to listen to, respond to and communicate effectively with all on route drivers
You have Excellent time and stress management skills
You are a multi tasker who can prioritize several urgent and important tasks
You take initiative to solve problems and search out the data needed to do so
You are able to accurately follow a flowchart of procedures to meet corporate and legal obligations
You have Strong proven customer service experience
You are Computer literate and have software experience in MS Office (MS Word and Excel)
You have a clear understanding of the transportation industry
You Possess a valid Ontario G license
You are able to Provide a Clean drivers abstract
You are able to Provide a Clean criminal record search
You have a excellent Geographic knowledge of the City of Ottawa and surrounding areas and preferably are familiar with the schools and their locations within the districts we serve.
You are able to communicate effectively with clear, concise and excellent English. This is mandatory for safety of our drivers and students.
Your location
Due to the split shift it is best that you live close by the Cardevco Rd yard, Carp.
There is no public transportation to this area. You will need a reliable means of transportation to work in all weather.
Attendance and timeliness are of the essence. The ability to be flexible with work hours in response to changing company needs is required.
The Perks:
Full time hours that fall in line with School Bussing Split Shift (approx. 6:30am to 10:30am and 1:00pm to 5:00pm)
By joining the Voyago Student Transportation team in Ottawa West, you’ll find
We offer a competitive hourly pay of $22-$23.00/ hour based on experience - and an extra $1.00 per hour if you hold an Ontario B Class License.
We have Free Parking
We have a Casual work dress environment
We offer free B license upgrade to our dispatchers during the downtime in our duties (ex. perhaps in Summer)
We offer comprehensive benefits packages for full time employees after 90 days of full time employment, with an Employee and Family Assistance Program, and a great company perks program
We have a $1000 Employee Referral Bonus Plan for all staff
We are an Award Winning company
As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
We focus on innovation and sustainable environmental initiatives
We support the development, work-life balance and well-being of our employees
We build a supportive corporate culture that encourages diversity and enables our people to flourish.
We enable our employees to have a positive social impact by deploying sustainable mobility solutions.
We offer our employees opportunities to build their own experience within a local, global Group.
Sounds interesting? Please send your resume directly to Tricia Charles, Talent Acquisition Specialist at tricia.charles@voyago.ca
Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.
We thank all applicants however only those under consideration will be contacted.
