As a Customer Service Representative/Sales Support, you will play a crucial role
in supporting the sales operations by managing quotes, processing orders, and
maintaining strong relationships with customers. This position focuses on sales
support and internal coordination, ensuring smooth communication between
customers, production, logistics, and sales teams. You will handle inquiries,
prepare quotes for smaller projects, and assist with project coordination in a
fast-paced steel fabrication environment.
COMPENSATION & BENEFITS
- Competitive base salary in the range of $70,000 to $83,000.
- Performance-based discretionary bonus opportunities
- Comprehensive health benefits package
- Laptop and necessary technology provided
- Opportunities for professional development and training
- Company social events and team-building activities
- Supportive work environment focused on work-life balance
THE COMPANY & CULTURE
Our client is a well-established leader in steel fabrication, serving the
construction and industrial sectors for over 50 years. The company is known for
its commitment to quality, safety, and customer satisfaction, with a strong
focus on teamwork and continuous improvement. They foster a collaborative,
high-energy environment where employees are valued for their expertise and
contributions. The company invests in modern technology and professional
development, making it an excellent place to build a long-term career in the
steel industry.
THE LOCATION
- The office is located in Brampton, ON
- Work is Monday to Friday, 8:00 AM to 5:00 PM, with a one-hour lunch break
from 12:00 PM to 1:00 PM
- This position requires full-time, in-office attendance at the Brampton office
THE PRODUCT/SERVICE
- Steel products and fabrication services tailored to construction and
industrial projects
- Comprehensive project coordination and sales support within the steel
industry
- Expertise in steel grades, plate processing, and interpreting technical
drawings
- Integrated customer service managing quotes, orders, production planning, and
logistics coordination
PRODUCT & SALES CYCLE
- Orders primarily involve steel products with varying complexity and size,
depending on customer needs
- The sales cycle is largely driven by project timelines and can range from
quick turnaround quotes to large projects requiring several weeks to months
for completion
- Typical sales cycle for routine orders is shorter, while major project quotes
and approvals can extend the cycle significantly
- Customer service representatives support the conversion of quotes into orders
and manage ongoing communication throughout the sales process to ensure
timely delivery and customer satisfaction
TYPICAL DAY & DUTIES
- Respond to customer inquiries via phone and email, providing timely and
accurate information
- Prepare and send quotes for smaller projects, ensuring pricing and details
are correct
- Process incoming orders and enter them into the ERP system
- Coordinate with production, logistics, and sales teams to ensure order
accuracy and timely delivery
- Track order status and proactively communicate updates or delays to customers
- Review and interpret technical drawings and specifications as needed for
quotes and orders
- Resolve customer issues or escalate them to the appropriate team member
- Maintain accurate records of customer interactions, quotes, and orders
- Support project coordination for larger or more complex orders
- Participate in daily team meetings and collaborate on process improvements
SUPPORT & TRAINING
- Formal Classroom
- Online
- On the Job
- Mentorship/Shadowing
PREFERRED EXPERIENCE & BACKGROUND
- 3-7 years of experience in customer service, inside sales, sales support, or
project coordination within the steel fabrication, steel center, or heavy
industrial environment
- Strong knowledge of steel grades, plate processing, and the ability to read
and interpret CAD drawings
- Experience working with ERP systems and coordinating with production,
logistics, and sales teams
- Excellent communication skills, both written and verbal, with the ability to
build and maintain customer relationships
- Detail-oriented, organized, and able to manage multiple priorities under
pressure
EDUCATION
TECHNICAL SKILLS
- Proficient with ERP systems relevant to steel fabrication and logistics
- Ability to read and interpret CAD drawings and technical documents
- Strong computer skills with multitasking capability
- MS Excel for data entry and quote preparation
- MS Word for correspondence and documentation
- Effective use of email and online communication tools
- Familiarity with online screen sharing and virtual meeting platforms
WHY YOU SHOULD APPLY
-
Industry Stability & Reputation – Join a well-established steel fabrication
leader with over 50 years of proven success, trusted by major construction
and industrial clients.
-
Growth & Development – Benefit from professional training, modern technology,
and a clear path to advance your career within a collaborative and supportive
environment.
-
Competitive Compensation & Culture – Benefit from regular team-building
events and a company that truly values work-life balance.
OTHER SALES JOBS
If this job is not ideal for you, please upload your resume for future
consideration at
https://justsalesjobs.recruiterbox.com/jobs/61ab37640cd048c4b78dc09bcbf58e04
[https://justsalesjobs.recruiterbox.com/jobs/61ab37640cd048c4b78dc09bcbf58e04]
Or visit our website to view other available sales jobs at
https://justsalesjobs.ca/jobs/ [https://justsalesjobs.ca/jobs/]
OTHER SALES JOBS
If this job is not ideal for you, please upload your resume for future
considerations at
https://justsalesjobs.recruiterbox.com/jobs/61ab37640cd048c4b78dc09bcbf58e04
Or visit our website to view other available sales jobs at
https://justsalesjobs.ca/jobs/
ABOUT JUST SALES JOBS
Just Sales Jobs sources and places Top Sales Talent from Toronto to
Kitchener/Waterloo and Cities in between. We use Artificial Intelligence and
Machine Learning technologies along with a proven hiring methodology to identify
Top Sales Talent.
Just Sales Jobs has earned a reputation as the best recruitment agency in
Ontario. We source and place for Sales Positions between Toronto and
Kitchener/Waterloo, and cities in between. Sales positions we hire for include,
Vice President of Sales, National Sales Director, Sales Director, Director of
Sales, Regional Sales Manager, Territory Sales Manager, Sales Manager, Vice
President Business Development, Business Development, Business Development
Director, Business Development Representative, Business Development Manager,
Business Development Officer, Sales Representative, Senior Sales Representative,
Sales Development Representative, Account Manager, Account Executive, Senior
Account Manager, Telemarketer, Inside Sales, Outside Sales, Door to Door Sales.
Our client is an equal opportunity employer committed to creating a diverse and
inclusive, barrier-free workplace. They strive to provide a safe, healthy and
respectful workplace where individuals are valued for their contributions. Our
client encourages applications from women, aboriginal peoples, members of
visible minorities, and persons with disabilities.Our client is committed to
providing an accessible and supportive recruitment experience for persons with
disabilities. If you require accommodations at any stage of the recruitment
process, please notify us in advance at toptalent@justsalesjobs.ca
[toptalent@justsalesjobs.ca]We thank all applicants in advance for their
interest however, only those candidates under consideration will be contacted.
