We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe
everyone should have access to the food they love and more time to enjoy it
together. Where others see a simple need for grocery delivery, we see exciting
complexity and endless opportunity to serve the varied needs of our community.
We work to deliver an essential service that customers rely on to get their
groceries and household goods, while also offering safe and flexible earnings
opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the
team to help push our shopping cart forward. If you’re ready to do the best work
of your life, come join our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees
have the flexibility to choose where they do their best work—whether it’s from
home, an office, or your favorite coffee shop—while staying connected and
building community through regular in-person events. Learn more about our
flexible approach to where we work. [https://instacart.careers/remote/]
Overview
About the Role
As the Senior PM for Invoicing, you will own the vision and roadmap for
Instacart's mission-critical platform, powering 90%+ of all orders and billions
in transactions. Beyond building the financial backbone, this role also shapes
how invoicing data comes to life for customers across checkout, order status,
and receiptsensuring totals, discounts, fees, and taxes are presented with
clarity, trust, and consistency. You will also partner with Engineering, Data
Science, Finance, Compliance, and Retail teams to drive a unified,
platform-first vision for invoicing that powers innovative commerce experiences
across Instacart and our retailers, both online and in-store.
About the Team
The Invoicing Platform team sits at the heart of Instacart’s Platform
organization and owns the platform that powers 90%+ of all orders and billions
in transactions annually. You’ll join a team that cares deeply about building
the financial backbone of Instacart and solving the most complex challenges
across our ecosystem of customers, retailers, and partners. We’re thinkers and
builders who anticipate where the industry, customers, and retailers are
headed—and translate that vision into platform-first solutions that scale
broadly. We believe in clarity, transparency, and collaboration, and celebrate
resourcefulness, experimentation, and learning in the open. No challenge is too
complex if it strengthens the platform, and no idea is off-limits if it helps us
deliver trust, accuracy, and innovation at massive scale. If you love solving
complex problems, thinking strategically about the future, and building systems
with impact at massive scale, this is the team for you.
About the Job
- Own the vision and roadmap for Instacart’s Invoicing Platform that powers
90%+ of all orders and billions in transactions annually.
- Serve as the guardian of the customer experience for Totals UX — shaping how
subtotals, discounts, fees, and taxes are displayed across checkout, order
status, and receipts. Partner with surface-owning teams to ensure clarity,
transparency, performance, and trust in every customer interaction.
- Unify invoicing across online and in-store into a single modular platform
that reduces complexity and accelerates innovation.
- Safeguard compliance and accuracy in tax, fees, and other regulatory
requirements — protecting financial integrity and customer trust.
- Enable critical retailer integrations and settlements with accurate, timely
invoicing data — partnering closely with R&D teams, Finance/Accounting, and
Retail teams.
- Provide source-of-truth financial data powering downstream reporting, tax
logs, affordability metrics, and quarterly earnings.
- Lead a cross-functional team (~15 engineers, DS, and Product Ops) to build
scalable, extensible, high-performing systems.
- Bridge technical depth and business impact — partner with engineering to
shape APIs, data models, and integrations while aligning with company-wide
priorities.
- Communicate product strategy and progress with clarity — driving alignment
and momentum across executives, internal stakeholders, and external partners.
- Champion innovation and continuous improvement in invoicing systems to
support future customer, shopper, and retailer experiences.
About You
- Proven Product Leadership: 5+ years of product management experience, ideally
owning complex, high-scale platforms or systems end-to-end (experience with
financial, billing, transaction, or invoicing platforms a strong plus).
- Platform & Technical Fluency: Comfortable working in deeply technical
domains; able to partner with engineering on tradeoffs, APIs, data models,
system integrations, and platform architecture.
- Strategic Thinking & Roadmap Execution: Experience defining long-term
platform strategy and roadmaps, balancing technical complexity, business
impact, and scalability; proven track record of negotiating tradeoffs and
delivering end-to-end execution.
- Cross-Functional Collaboration & Influence: Able to work effectively with
Engineering, Product, Design, Data Science, Finance, Compliance, and external
partners; experienced in managing and influencing multiple stakeholders to
achieve alignment and business outcomes.
- Customer-Centric UX Ownership: Opinionated about how invoicing data (totals,
discounts, fees, taxes) is displayed across customer-facing surfaces; able to
safeguard clarity, transparency, and trust for our customers while
collaborating with surface-owning teams.
- Analytical & Data-Driven: Strong analytical skills; able to define success
metrics, monitor accuracy, and drive continuous improvement.
- Exceptional Communication: Able to translate complex technical and business
concepts to both technical teams and senior leadership; excellent written and
verbal communication skills.
- Forward-Looking Platform Mindset: Experience unifying fragmented systems into
scalable, modular platforms; able to anticipate future needs and build
capabilities proactively.
Preferred Qualifications
- Experience in fast-paced e-commerce, fintech, or startup environments.
- Fluency in APIs, modern platform design principles, data models, and system
integrations (with experience scoping and defining integrations between
enterprise systems; financial or transaction platforms a plus).
- Experience shaping multi-year platform strategies and influencing leadership
alignment.
- Experience working with financial systems, invoicing, billing, payments, or
tax, including regulatory compliance and data integrity at scale.
Instacart provides highly market-competitive compensation and benefits in each
location where our employees work. This role is remote and the base pay range
for a successful candidate is dependent on their permanent work location. Please
review our Flex First remote work policy here
[https://instacart.careers/flex-first/]. Currently, we are only hiring in the
following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.
Offers may vary based on many factors, such as candidate experience and skills
required for the role. Additionally, this role is eligible for a new hire equity
grant as well as annual refresh grants. Please read more about our benefits
offerings here [https://instacart.careers/taste-of-instacart/].
For Canadian based candidates, the base pay ranges for a successful candidate
are listed below.
CAN
$158,000—$175,000 CAD
