Company DescriptionOne of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of world-class health care inspired by our people and communities.At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today!Job DescriptionReporting to the Corporate Director of Acute Medicine, Critical Care, Respiratory Therapy, Transitions & MAiD.The MAiD Coordinator will facilitate the implementation, operation, and evaluation of the MAiD service. The Coordinator utilizes his/her advanced level of communication skills in a manner that is sensitive and effectively supports and respects the patients' autonomy in decision-making. The Coordinator role will demonstrate professional competence, which includes meeting the standard of care, and acting in accordance with all relevant and applicable legal, professional and hospital standards.The MAiD Coordinator will be responsible for triaging all WOHS MAiD referrals, fielding questions from patients and staff regarding all aspects of the MAiD process, coordinating and supporting all MAiD Clinical Teams and MAiD teaching/education as required. Cross-functional and/or other duties consistent with the job classification, as assigned or requested.Accountabilities:Ensure that all patient inquiries are processed in a timely mannerIdentify gaps in supports for patients and family members and advocating for relevant resourcesProvides education to patients and to colleagues about MAiDSupport safe and seamless patient transitions between settingsReport incidents or near misses to appropriate management by using DatixEncourage and support patients and families to be actively involved in their health care, ensuring that they have a clear understanding of MAiDCommunicating effectively, listening well and encouraging open exchange of informationContributing to the development, execution and evaluation of the MAiD Care Coordination programCollaborates with multiple internal and external partnersStrategically building partnerships and networks to create results, connections, trust and shared meaning with individuals and groups including the MAiD Community of PracticeData collection and analysis QualificationsRegulated Healthcare ProfessionalBachelor’s degree in nursing or a Masters of Social WorkMinimum three to five (3-5) years related job experience working with patients who are engaging in advanced care planning and/or end of life decision making is preferredDemonstrated patient/family teaching and staff educationExperience in public speaking and providing education to groups is an assetDemonstrated computer proficiency with Microsoft Office applications (Word, Excel, Outlook, and PowerPoint) as well as computer navigation and data inputDemonstrated understanding and compliance with PHIPA and FIPPAEffective communication skills to establish and maintain a range of contacts with health professionals, service providers and organizations within the communityDemonstrated excellent organizational, interpersonal and communication skills including ability to work well with community partnersStrong collaboration skills to participate in projects and committees with colleaguesAbility to deliver information effectively and interpret data clearly in a variety of settings including one-on-one with staff and in team meetings.Ability to deal constructively with a variety of contentious/difficult situations, and influence/persuade others to follow a recommended course of actionDemonstrated ability to deal effectively with sensitive issues with families and staffManaging multiple priorities as circumstances and information change frequentlyStaying informed of new developments and emerging issues to ensure continued excellence in MAiDAbility to think critically and problem solve in highly complex scenariosMust demonstrate Osler Values of Respect, Excellence, Service, Compassion, Innovation and CollaborationAdditional InformationHours: Currently days, (subject to change in accordance with operational requirements)Salary:
Minimum: $43.97/hour
Maximum: $56.77/hourInternal application deadline: [October 2, 2025]#LI-SC1Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at [email protected].While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.
