Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: The Director of Machine Delivery Planning & Execution oversees the end-to-end process of machine deliveries—from the moment a customer order is received (or a purchase order to vendor) to the successful delivery to customer site. This role requires strategic thinking & planning with strong operational execution skills, cross-functional coordination, problem resolution and hands-on execution to ensure timely, cost-effective, and customer-centric delivery operations. The ideal candidate will be a customer focused individual who has the leadership skills to deliver through the team and strong commercial acumen. They will be adept at managing multiple moving parts, building relationships & influencing stakeholders (including customers and suppliers), anticipating and resolving potential problems to ensure on-time, accurate deliveries.This is a diverse role that is not only about supply chain & logistics—it is about delivering on our customer promises, enhancing satisfaction and driving continuous improvement in delivery performance whilst actively managing costs and working capital.The successful candidate will bring a blend of analytical rigor, process discipline, and customer empathy to optimize delivery operations and contribute to the company’s reputation for reliability and excellence. Job Description: Order Intake & Planning Review and validate customer orders for delivery feasibility Develop and maintain delivery schedules aligned with New Equipment Prep (NEP) and customer timelines. Coordinate with sales, NEP, and other teams to align on realistic & reliable delivery commitments. Execution & Coordination Lead the end-to-end delivery process including Prep execution, transportation, and final handover. Ensure compliance with safety, legal, and regulatory requirements. Ensure internal customer relationships are maintained at a high level to achieve trust in the overall process Provide leadership to deliver the end-to-end strategy and maximize the benefit for our customer Management of costs and working capital to minimize gross margin erosion, lower SG&A and consistent levels of free cash flow Monitor delivery milestones and proactively resolve issues that could impact customer satisfaction or operational efficiency Process Optimization & Documentation & Reporting Identify and implement process improvements to enhance delivery efficiency and customer satisfaction. Establish & monitor KPIs such as on-time delivery rate, cost per delivery, and customer feedback. Maintain accurate records of delivery plans, execution status, and post-delivery feedback. Generate regular reports for senior management on delivery performance and improvement initiatives. Leadership, Strategy & Cross-Functional Coordination Lead and mentor direct-report Managers responsible for planning and execution of machine deliveries, fostering a high-performance culture focused on accountability and results. Set clear goals, provide coaching, and conduct performance reviews to ensure team alignment with organizational objectives. Develop and implement scalable delivery strategies that align with business growth, customer demand, and supply chain capabilities. Allocate resources effectively across planning and execution teams to optimize throughput and minimize delays. Serve as the escalation point for complex delivery challenges requiring cross-departmental resolution Champion process enhancements and technology adoption to streamline workflows and elevate customer experience Specific Skills: Strong leadership Skills Excellent Customer service skills Commercial Acumen Demonstrable problem-solving skills Ability to lead and engage a team in a fast-paced, dynamic environment Adaptability to understand the Finning processes (Sales, Service & Supply Chain) and technology landscape to plan and deliver outcomes with significant positive impact Excellent communication and collaboration skills. Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques. Ability to manage multiple priorities and ensure timely resolution of issues. Experience working with suppliers and managing escalations Ability to influence without authority to achieve results that are in the best interest of the organization. Effective planning and organizational skills with the ability to adapt to change and perform effectively under pressure. Assess and analyze situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization and customers Stakeholder Management: Ability to manage stakeholder relationships and provide excellent leaderships skills Knowledge: Appreciation and understanding of customers experience and expectations Strong understanding of Sales, service and supply chain processes Experience with the development, execution and governance of a strategic plan Highly proficient in Microsoft office suite of products Proven experience in people management Experience in strategic planning Experience in risk management Experience in change management Education & Experience: Supply Chain management or similar business degree, MBA considered an asset 7+ years’ experience in a supply chain leadership role or similar 7+ years’ experience working in an a heavy equipment dealership or similar role within the construction or mining industry Experience and skill set in working with a global organization Experience operating in a large complex changing environment Demonstrated leadership at senior levels At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. About Us Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada. OUR DIVISIONS Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT. Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut. Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia. Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland. Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America. OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.
