Join a Challenger
Being a traditional bank just isn’t our thing, so we challenge ourselves to get
creative in providing innovative banking solutions for Canadians.
How do we get there? With a talented team of inquisitive and agile challengers
that break through the status quo. So, if you’re passionate about redefining the
future of banking—while having fun—this could be your next big opportunity.
Our company continues to grow, and today we serve more than 670,000 people
across Canada through Equitable Bank, Canada's Challenger Bank™, and have been
around for more than 50 years. Equitable Bank's wholly-owned subsidiary,
Concentra Bank, supports credit unions across Canada that serve more than six
million members. Together we have over $125 billion in combined assets under
management and administration, with a clear mandate to drive change in Canadian
banking to enrich people's lives. Our customers have named our EQ Bank digital
platform (eqbank.ca [https://www.eqbank.ca/]) one of the top banks in Canada on
the Forbes World's Best Banks list since 2021.
The Work
The Senior Residential Mortgage Underwriter, Specialized Credit is responsible
for negotiating, recommending, declining, and in some instances, approving
mortgage applications within established guidelines, to be secured by new or
existing real estate. They are the point of contact for current EQB and
Concentra clients referred from multiple internal and external contacts. They
must be able to use their vast knowledge of the EQB Single Family suite of
products along with credit expertise to educate potential and existing mortgage
clients. As well, they are responsible for collecting and verifying required
documentation, taking the file to the solicitor instruction stage in a timely
and prudent manner within established guidelines. This must be done as
efficiently as possible while exercising sound lending judgment and without
compromising service and profitability.
\n
The Core Responsibilities!
- Provide exceptional customer service to Equitable Bank’s/Concentra existing
borrowers as well as Direct client inquiries through verbal and written
communication channels. The Specialist must ensure that all contact channels
are prioritized based on agreed service levels and possess a broad range of
knowledge, including the mortgage life cycle and Equitable Bank’s mortgage
products and features on a national level.
- On a daily basis, respond to client inquiries received from multiple internal
and external sources as requested via email or phone, follow up on previous
inquiries and log all actions and outcomes in designated tracker as well as
PPLUS. Email EQB applications to clients and once received pull required
credit bureaus for credit adjudication and discuss with clients lending
options. Review received mortgage applications along with supporting
documentation and negotiate terms with the client and/or mortgage broker,
decline the applications or recommend the applications for approval and in
some instances, approve the applications. (40%)
- Ensure that approved deals close as scheduled and as efficiently as possible
and cancelled deals are actioned accordingly within acceptable time frame.
Follow up with clients on a daily basis on issued mortgage commitments to
ensure the efficient closing of mortgage files as well as collection, review
and verification of all outstanding documents required as per the mortgage
commitment while ensuring compliance with established guidelines (40%)
- On a daily basis provide the highest level of internal and external customer
service while fielding client inquiries and maintaining relationships.
Provide underwriting expertise to clients and co-workers and maintain an
up-to-date knowledge of company policies, procedures and products. (20%)
Let's Talk About You!
- Sound thinker with the ability to multi-task
- Excellent attention to detail
- Sound knowledge of AML & ATF practices
- Established and meticulous organizational skills
- Excellent time management, analytical and problem solving skills
- Ability to make decisions under pressure
- Proven ability to thrive in a constantly changing environment and to perform
well in a high volume, high intensity environment
- Highly developed verbal and written communication skills with the ability to
respond in a clear, concise and professional manner
- Displays pride in providing superb customer service
- 3+ years’ mortgage experience in the alternative and/or prime mortgage market
- Demonstrated ability to coach and mentor more junior employees
- Proficiency in MS Office (mainly MS Word and Excel)
- Completion of a post-secondary degree preferably in a financial field
- Knowledge of fraud risk in the mortgage industry and the ability to address
concerns relating to suspected misrepresentation is required
\n
What we offer [For full-time permanent roles]
💰 Competitive discretionary bonus
✨ Market leading RRSP match program
🩺 Medical, dental, vision, life, and disability benefits
📝 Employee Share Purchase Plan
👶🏽 Maternity/Parental top-up while you care for your little one
🏝 Generous vacation policy and personal days
🖥 Virtual events to connect with your fellow colleagues
🎓 Annual professional development allowance and a comprehensive Career
Development program
💛 A fulfilling opportunity to join one of the top FinTechs and help create a
new kind of banking experience
The incumbent will be working hybrid and in office time will be spent working
from Equitable Bank’s additional office space located at 2200-25 Ontario Street,
Toronto, ON.
Equitable Bank is deeply committed to inclusion. Our organization is stronger
and our employees thrive when we honour and celebrate everyone’s diverse
experiences and perspectives. In tandem with that commitment, we support and
encourage our staff to grow not just in their career path, but personally as
well.
We commit to providing a barrier-free recruitment process and work environment
for all applicants. Please let us know of any accommodations needed so that you
can bring your best self to the application process and beyond. All candidates
considered for hire must successfully pass a criminal background check and
credit check to qualify for hire. While we appreciate your interest in applying,
an Equitable recruiter will only contact leading candidates whose skills and
qualifications closely match the requirements of the position.
We can’t wait to get to know you!
