Raymond James Ltd. is seeking an experienced Administrative Assistant to work in our Barrie, Bayfield office. Raymond James Ltd. is one of Canada’s leading full-service independent investment dealers offering high-quality investment products and services to Canadians seeking customized personal solutions to their wealth management needs.
You will assist the Branch Manager / Portfolio Manager with providing comprehensive administrative service to their clients. You will be part of a dynamic full team, working out of 2 offices, able to work collectively towards providing excellent client service. You will be working in the Barrie office location. This is a full-time position with competitive compensation.
Specifically, you will:
Cover the phone and respond to general inquiries, both in person and on the phone;
Manage client documentation (new accounts and maintenance) and ensure document deficiencies for client accounts are kept to zero;
Be responsible for monitoring client accounts and maintaining client files;
Be involved with preparing detailed correspondence, performance reports and e-mail communication for clients;
Provide service to both the advisors and clients’ day-to-day requests, and other general office duties as required;
Prepare client reports and files for Advisor client meetings;
Support cross-border operations by assisting with U.S. system administration tasks, ensuring compliance.
Assist with administrative duties related to insurance and financial planning, including documentation, scheduling, and client follow-up.
Contribute to the development and preparation of client reports, leveraging data and CRM tools to ensure accuracy and clarity.
Demonstrate openness and capability to support marketing initiatives.
Notify IT technician when service or support is needed for office systems or equipment that is beyond our abilities;
Prepare office for Compliance visits from head office personnel;
Liaise with head office for any office information or documents requested;
Periodic safety and light office duties, as needed:
In winter, assist to occasionally clear walkway and put down salt for everyone’s safety;
Prior to client meetings, walk through office area with fresh view and ensure office is clean and up to high standards;
Be prepared to perform minor troubleshooting and software updates with office computers, fax and copier;
Keep entry porch swept as needed, to ensure safety;
Objective is to take collective ‘ownership’ of the office systems and safety of everyone.
To qualify for this opportunity, you possess:
The ability to work in a team environment and demonstrate a professional and friendly manner;
High level client service demeanor;
A positive attitude and strong work ethic;
Experience working within the Financial Services industry;
Great organizational skills and a dependable nature;
The ability to handle confidential information;
Excellent verbal and written communication skills;
The ability to follow and execute well laid out business processes;
Exceptional problem-solving skills
The ability to prioritize and stay focused;
Openness and willingness to learn new systems;
The ability to work well independently;
Meticulous attention to detail;
Proficiency with MS Office (Outlook, Word, Excel, and PowerPoint);
Working experience with CRM system;
A result driven, goal-oriented approach;
Industry licensing is a benefit for this position. If you are not already licensed, you should be open to become insurance and/or Securities licensed within 12 months. Completion of licensing requirements leads to increased compensation. A commitment to ongoing education and learning will provide the foundation for a rewarding career in the financial services field.
