Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
Job Title: Events Team Lead (Peak of Christmas)
Location: North Vancouver
Department: Marketing & Events
Reports to: Marketing & Events Manager / Events Specialist
Role Status: Full Time / Part Time / Seasonal / Hourly
ABOUT US
As Vancouver’s premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive environment where service excellence is top priority are encouraged to apply.
JOB SUMMARY
A magical story awaits our guests at The Peak of Christmas from November 25th – December 25th. This annual event transforms Grouse Mountain into Vancouver’s North Pole, where guests can meet Santa in his workshop, see reindeer Dancer and Vixen, experience the enchanting light walk, glide across the Mountaintop Skating Pond, and much more!
The Events Team Lead is a customer-facing role to support the delivery of The Peak of Christmas event. You will primarily be based in Santa’s Workshop and Elf Headquarters, ensuring both attractions operate smoothly and guests have a positive and engaging experience.
Please note that the Events Team Lead position is a one-month contract to support the execution of The Peak of Christmas event. There may be opportunities for continued employment within other departments.
ESSENTIAL JOB FUNCTIONS
Lead a team of Event Representatives by maintaining a positive, communicative and fun work environment
Assist with training and provide support with supervision of staff
Work with Santa and Event Representatives on scheduling breaks to ensure seamless communication to the Grouse Mountain guests
Knowledgeable about The Peak of Christmas programming in order to effectively respond to guest inquiries and promote activities
Assist in the operational responsibilities of Santa’s workshop, including opening and closing, sign-up process, check-in, and flow of guests
Drive charitable fundraising through promoting sale of Santa photos
Assist Santa during his breaks and enroute to and from the workshop
Ensure Santa’s break area/dressing room remains accessible, private, and comfortable
Asist in the operational responsibilities of Elf Headquarters, including opening and closing, setting up and facilitating crafts, and ensuring craft supplies are tidy and stocked
Welcome guests of all ages and provide a fun and engaging experience
Communicate with guests in a clear, respectful and enthusiastic manner
Respond to guest concerns and comments efficiently to ensure that all guests have a positive experience
Maintain good communication with Events Specialist, Marketing & Events Coordinator, and Marketing & Events Manager
SUPERVISORY RESPONSIBILITIES
This position provides direct support with the supervision of Events Representatives while on shift.
REQUIRED QUALIFICATIONS AND ABILITIES
Previous experience in a supervisory role
Experience working with children and/or in a customer service role
Ability to work independently and as part of a team
Experience facilitating crafts is an asset
Must be personable, friendly and outgoing with a positive attitude
High energy and strong work ethic
Able to spend long periods on feet and outside
Secondary language skills an asset (Spanish and Mandarin preferred)
Open availability on weekends during The Peak of Christmas (November 25th – December 24th)
Successful applicants over the age of 19 will be required to provide results of a clear background check valid within six months of the hire date before starting work. Grouse Mountain will assist with the process if the applicant does not have a valid background check.
WORKING CONDITIONS
Hours of Operation are weather dependant. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include a variety of start times, including shifts on weekends and statutory holidays. Shifts require standing for long periods of time, lifting, twisting, and other forms of manual tasks.
COMPENSATION AND BENEFITS
$21.51 to $22.82/hour
All positions are eligible for the following benefits and perks:
Free Seasonal Access Pass
Discounts at the resort’s restaurants, retail, and rental outlets
Referral Bonus Program
Public Transit subsidies
Free or discounted lift tickets at many other resorts (winter/summer)
Access to free Employee and Family Assistance Program
Excellent training and professional development
Northland Properties friends and family discounts program including hotels, restaurants and recreation
Full-time, year-round positions are also eligible for these:
Health Insurance, Medical Insurance, Dental Insurance and Vision Insurance plans
RRSP matching after 6 months of service
Free access pass for dependants
DISCLAIMER
The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
EQUAL OPPORTUNITY EMPLOYER
Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.
