Great companies start with great people!
Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business specializing in hygiene, sanitation and disinfection services for washrooms and common areas that meet the needs of commercial establishments and property managers. At Citron Hygiene, we have created a fun, inclusive, collaborative, and team-oriented culture. All departments work together to achieve company goals, with camaraderie and respect. We are completely committed to fostering a great culture because we value our internal talent and work hard on maintaining an environment that provides opportunity to those who seek it out.
Duties and Responsibilities
Under the supervision of the Service Manager, the duties and responsibilities of the Service Team Leader include, but are not limited to, the following:
Assist in training, coaching and development of 10+ Hygiene Technicians
Provides formal feedback on an ongoing basis and in the annual performance evaluation process to identify and develop talent;
Provides support to Service Managers through inspections and audits of completed service sites
Provides in-field and office support to Service Managers for service call emergencies and missed service appointments
Conduct regular performance appraisals for respective Service department staff.
Participates in the development of area strategic plans, goals, and objectives ensuring alignment with those of the region, division, and company;
Provides leadership, support and guidance for the Service Managers;
Attend additional training to acquire more knowledge of procedures and applications, and other job demands;
Responsible for recruitment, hiring, terminations and performance management.
Responsible for timesheets and payroll of respective team
Being transparent with the team about challenges, failures, and successes;
Work independently and also assist other technicians while in the field;
Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints;
Observe and follow all company Health and Safety rules and policies;
Administrative duties as assigned;
Learn and understand new products and services;
Assisting in recovery efforts (A/R collection);
Follow company guidelines and ensure effective use of Salesforce on mobile devices;
Other
Other duties as assigned.
Requirements
High School Diploma required;
One (1) to three (3) years of experience as a supervisor
Must have a valid driving license
Proven track record of organizational skills and attention to detail;
Able to collaborate and communicate with various departments;
Able to work in a team environment, self-starter; and
Able to work independently.
Experience in the Hygiene Service Industry (bonus)
Working Conditions
Ability to lift up to twenty five (25) to thirty (30) lbs.;
Work normal business hours but may be required to do some work in the evenings or outside normal working hours; and
Required to meet a number of deadlines which may cause stress.
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.
Citron Hygiene is an equal opportunity employer and welcomes applications from qualified individuals from all backgrounds and abilities. In addition, reasonable accommodations may be made to enable individuals with disabilities throughout the recruitment process and to perform the essential functions of this position.
Citron Hygiene values the integrity of the recruitment process and strongly encourages applicants to rely on the following trusted sources for information about available employment opportunities: Citron Hygiene's official company website, Indeed, and Glassdoor.
