ABOUT FLYWHEEL
Flywheel's suite of digital commerce solutions accelerate growth across all
major digital marketplaces for the world's leading brands. We give clients
access to near real-time performance measurement and improve sales, share, and
profit. With teams across the Americas, Europe and APAC, we offer a career with
real impact, endless growth opportunities and the support you need to be the
best you can be.
Opportunity
Perpetua, from Flywheel is looking for an accomplished Senior Client Success
Manager to spearhead strategic partnerships with our clients, drive measurable
value, and champion world-class client experiences. If you thrive at the
intersection of data, technology, and client success, and want to make a
significant impact at a high-growth SaaS company.
In this role, you will support our Perpetua product, which focuses on the
seller, challenger brand, and specialist agency segment within the Flywheel
portfolio. Perpetua provides retail media optimization and market intelligence
technology for the world’s smartest eCommerce businesses. Through the platform,
brands and agencies create goals based on strategy and rely on Perpetua’s
best-in-class, always-on optimization to execute tactically.
WHAT YOU'LL DO:
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Drive optimal results across a book of high-value clients - conversion,
retention, adoption, CSAT – and monitor client health to address risk
promptly and maximize client lifetime value.
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Lead onboarding experiences for new clients, ensuring quick time-to-value and
high-engagement transition onto the Perpetua platform from day one.
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Build and expand relationships with key client stakeholders, from end users
to senior executives, serving as a trusted advisor and go-to partner for
success on the Perpetua platform.
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Partner with clients to develop, track and update tailored success plans that
empower them to meet and exceed their evolving business and advertising
objectives.
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Conduct regular tailored product training, strategy sessions and QBRs with
key stakeholders, delivering data-driven performance reviews, actionable
insights and industry thought leadership.
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Serve as the voice of the client, partnering with the Product and Engineering
teams to shape product innovation and roadmap decisions based on client
feedback.
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Proactively identify upsell, expansion, and partnership opportunities with
clients to support Flywheel’s growth and promote client advocacy.
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Collaborate effectively with Sales, Marketing, and other client-facing teams
to ensure a unified client experience and accelerate client success stories.
WHO YOU ARE:
- 4+ years in Client Success, Account Management, or a related role within a
high-growth B2B SaaS environment, with a proven ability to manage complex
client relationships and drive results.
- Highly analytical, with a track record of leveraging data to inform
decision-making, optimize campaigns, and communicate performance insights.
- Superior written and verbal communication skills, with experience engaging
executive audiences, leading presentations, and building trusted
partnerships.
- Passionate about building strong, consultative relationships with clients and
stakeholders; skilled at understanding business needs and translating them
into actionable strategies.
- Adept at quickly mastering new technologies and staying current with industry
trends in retail media, e-commerce, or advertising technology.
- Creative, resourceful, and solutions-oriented, with a knack for turning
challenges into opportunities for growth and value creation.
- Experience in media management or ad operations at an agency would be highly
valued.
- Collaborative and adaptable, with experience working cross-functionally to
achieve shared goals.
LI-AG1
WORKING AT FLYWHEEL
We are proud to offer all Flywheelers a competitive rewards package and
unparalleled career growth opportunities and a supportive, fun and engaging
culture.
- We have office hubs across the globe where team members can go to feel
productive, inspired, and connected to others - team members go into Hub
Offices 3x a week
- Flexible vacation time
- Great learning and development opportunities
- Benefits that help you live your best life
- Parental leave and benefits
- Volunteering opportunities
- If you’re looking to connect with teammates on a topic of inclusion and
identity, chances are there’s an ERG for that.
- So you know: The hired candidate will be required to complete a background
check
- Learn more about us here: Life at Flywheel
[https://www.linkedin.com/company/flywheel-digital/life/flywheelculture/]
THE INTERVIEW PROCESS:
Every role starts the same, an introductory call with someone from our Talent
Acquisition team. We will be looking for company and values-fit as well as your
professional experience; there may be some technical role-specific questions
during this call.
Every role is different after the initial call, but you can expect to meet
several people from the team 1:1 and there might be further skill assessments in
the form of a Take Home Assignment/Case Study Presentation or Pair
Programming/Live Coding exercise depending on the role. In your initial call, we
will walk you through exactly what to expect the process to be.
INCLUSIVE WORKFORCE
Flywheel Commerce Network’s goal is to create a culture where all individuals of
all backgrounds feel comfortable in bringing their authentic selves to work. We
want all people to feel included and empowered to contribute fully to our vision
and goals. Flywheel Commerce Network is an Equal Opportunity Employer and
participates in E-Verify. All applicants will receive fair consideration for
employment. We do not discriminate based upon race, color, religion, sex, sexual
orientation, age, marital status, gender identity, national origin, disability,
or any other applicable legally protected characteristics in the location in
which the candidate is applying.
If you have any accessibility requirements that would make you more comfortable
during the application and interview process, please let us know at
recruitment@flywheeldigital.com so that we can support you.
For more information about what data we collect and how we use it, please refer
to our Privacy Policy [https://www.flywheeldigital.com/privacy-policy].
IMPORTANT ALERT: Please beware of fraudulent job communications from individuals
falsely claiming to be from Flywheel. We've identified fraudulent activity
through social media and messaging services purporting to be from Flywheel
requesting payments for job- and recruitment-related expenses. Flywheel never
asks candidates for personal information such as bank account data or tax IDs
nor payments via social media or chat-based applications. Report suspected fraud
to local authorities immediately. To learn more, click here
[https://www.flywheeldigital.com/scam-alert].
Please note, we do not accept unsolicited resumes from 3rd party Recruitment
Firms.
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