Location: 243 Consumers Road, Toronto, Ontario, M2J 4W8 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians. Why this role is important? We are hiring a Senior Manager, Decision Support & Analytics, to join the Workflow Optimization & Capacity Planning team and help shape the future of pharmacy operations at Canada’s largest drug retailer. This is a high-impact role that blends quantitative rigor, tool development, and business decision support. You will build algorithms and models, conduct time studies, and generate insights that guide planning, scheduling, and workflow design at national scale. The successful candidate will combine technical expertise with strong business acumen and communication skills. Key Responsibilities: Decision Support & Analytics Design structured, quantitative approaches to address planning, scheduling, and workflow challenges Architect decision-support tools (Python, R, SQL, Excel, Power BI) that are robust yet usable by less-technical team members. Translate ambiguous operational challenges into structured problem statements and actionable recommendations. Deliver clear, concise presentations to senior stakeholders, simplifying complexity and influencing decisions. Workflow & Labour Optimization Build and validate labour and resource models to support safe, efficient dispensing and patient services. Conduct time and motion studies to analyze in-store operations and surface improvement opportunities. Report on operational success metrics and perform statistical/exploratory analysis to identify new insights. Support continuous improvement initiatives, identifying and validating opportunities for better workflow design. Operational & Strategic Planning Contribute to the annual operational planning and budgeting process through robust labor and capacity models. Liaise with Store Operations, Technology, Finance, Planning, and Pharmacy Program teams to align recommendations with enterprise priorities. Advance the organization’s decision-support practices and analytical toolkit. What You Bring: Bachelor’s or Master’s degree in Industrial Engineering, Data Science, Operations Research, Applied Mathematics, or related discipline. 5+ years of experience in applied analytics, planning, or operational improvement roles. Strong proficiency in Python or R, SQL for working with large datasets, and visualization tools such as Power BI. Advanced Excel skills; VBA is an asset. Experience designing models or algorithms for labour planning, scheduling, forecasting, or workflow analysis. Strong critical thinking skills with the ability to frame complex, ambiguous problems into clear decision frameworks. Excellent communication and presentation skills; able to simplify technical detail into clear, actionable insights. Demonstrated balance of technical expertise and business acumen. Nice to have: experience in retail or healthcare, or familiarity with process mining or simulation. Why work at Shoppers Drug Mart? Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your work, co-workers, customers and community. How You’ll Succeed: At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. Employment Type: Full time Type of Role: Regular Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us. Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application. #EN #SS #SDM #ON At Shoppers Drug Mart®/Pharmaprix®, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart®/Pharmaprix® network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.
