PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management.
Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as
approximately two-thirds of the Fortune 100, PagerDuty is essential for
delivering always-on digital experiences to modern businesses.
Join us. [https://careers.pagerduty.com/] At PagerDuty, you'll tackle complex
problems, collaborate with kind and ambitious people, and help build a more
equitable world—all in a flexible, award-winning workplace.
PagerDuty is looking for a Senior Network Engineer to join our diverse,
customer-focused team! As a Sr. Network Engineer, you will lead the design,
implementation, and security of our globally distributed network infrastructure.
In this role, you will lead large-scale networking initiatives across cloud
environments and global offices, ensuring secure and reliable connectivity for a
distributed workforce. You will help to support enterprise DNS security and Zero
Trust platforms (such as Cloudflare, Zscaler, or Cisco Umbrella), implement
advanced security controls, including DDoS mitigation and firewalls, and enforce
DNS filtering and access policies. As a senior member of the team, you will
provide expert-level incident response and root cause analysis for critical
issues, manage PagerDuty alerts as part of a 24/7 on-call rotation, and
collaborate closely with IT Operations teams to improve performance, resilience,
and enterprise security posture. This is a hands-on leadership role where you
will stay ahead of evolving threats, recommend modern tooling, and ensure our
network remains robust, scalable, and secure across the globe.
KEY RESPONSIBILITIES
- Design & Deployment: Lead the design and implementation of large-scale
network solutions across global offices, cloud environments, and remote
access endpoints.
- DNS & Zero Trust Security: Support and optimize DNS security and Zero Trust
solutions (e.g., Cloudflare, Zscaler, Cisco Umbrella), enforcing access
policies and protecting against DNS‑based threats.
- Network Security Controls: Architect and maintain core controls, including
DDoS mitigation, firewall policies, DNS filtering, and Zero Trust access
management.
- Incident Response: Provide senior-level troubleshooting and root cause
analysis for critical network issues, driving swift resolution with minimal
impact.
- Operational Readiness: Manage and respond to PagerDuty alerts while
participating in a global on-call rotation to maintain 24/7 network
reliability.
- Collaboration & Reliability: Partner with IT Operations teams to reinforce
network performance, availability, and security through proactive monitoring,
automation, and architectural improvements.
- Continuous Innovation: Research evolving threat landscapes and evaluate new
network security tools, ensuring the enterprise stays ahead of emerging
risks.
BASIC QUALIFICATIONS
- Experience: 8+ years of progressive experience in enterprise network
engineering, design, and operations within large-scale, globally distributed
environments.
- Certifications: Professional-level network certification (e.g., CCNP, JNCIP,
or equivalent).
- Core Networking Expertise: Extensive hands-on experience with advanced TCP/IP
networking, routing protocols (BGP, OSPF), MPLS, and modern network
architectures.
- Network Automation: Demonstrated proficiency in network automation and
infrastructure-as-code using tools such as Python, Ansible, Terraform, or
similar.
- Operating Systems: Familiarity with cross‑platform corporate environments,
including macOS, Windows, and other enterprise operating systems.
- Security Tooling: Proven experience with DNS security platforms and Zero
Trust solutions (e.g., Cloudflare, Zscaler, Cisco Umbrella).
PREFERRED QUALIFICATIONS
- Cloud Networking: Hands-on experience designing and managing networking in
public cloud environments such as AWS, GCP, or Azure.
- Security Expertise: Strong background in enterprise network security,
including DDoS mitigation, IDS/IPS, DNS security, and Zero Trust
architectures.
- SaaS Security Tooling: Deep understanding of modern networking and SaaS-based
security platforms (e.g., Zscaler, Cloudflare, Cisco Umbrella) and enterprise
firewalls (e.g., Palo Alto).
- Monitoring & Optimization: Expertise with packet capture, analysis, and
advanced network monitoring/performance tools.
- Team Leadership: Proven track record of mentoring team members and leading
technical initiatives in a globally distributed team.
PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person
working as an integral part of our culture. Both our employees and external
research tells us that co-located collaboration strengthens connections, drives
innovation, and accelerates learning.
This role is expected to come into our Toronto office 2 days per week, so you
can thrive in your new role and fully embrace being a Dutonian!
The base salary range for this position is 98,000 - 135,000 CAD. This role may
also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range,
which is subject to change based on primary work location, reflects the minimum
and maximum base salary we expect to pay newly hired employees for the position.
Within the range, we determine pay for an individual based on a number of
factors including market location, job-related knowledge, skills/competencies
and experience.
Your recruiter can share more about the specific offerings for this role, as
well as the salary range for your primary work location during the hiring
process.
Hesitant to apply?
We encourage you to submit your resume even if you don't meet every requirement.
We value potential and consider each candidate's full professional story.
Whether you're exploring a career change or taking your next step, we look
forward to reviewing your application. If this just isn’t the right role or time
Where we work
PagerDuty operates a hybrid work model with offices
[https://careers.pagerduty.com/locations] in 8 major cities: Atlanta, Lisbon,
London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer
flexibility within our established locations, we cannot employ candidates
residing in:
Location restrictions:
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western
Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI,
Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New
Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.
How we work
Our values [https://careers.pagerduty.com/#values] guide how we support
customers, collaborate with colleagues, develop products, and foster a culture
of belonging. They define not just our actions, but what it means to be
Dutonian.
People Leaders at PagerDuty are responsible for creating high performance
environments that drive accountability. PagerDuty has four key dimensions that
define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and
Lead the Future. Each dimension has three associated competencies to give
leaders a shared language for guiding their development, career, promotion, and
succession planning discussions. Our Manager Expectations serve as a practical
guide for managers to understand their responsibilities, prioritize their
efforts, and drive engagement and performance.
What we offer
As a global organization, our total rewards approach is competitive with
industry standards and aligned with local laws and regulations. Learn more,
including country-specific offerings, on our benefits site
[https://careers.pagerduty.com/global-benefits].
Your package may include:
- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in
addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant
parent (some countries have longer leave standards and we comply with local
laws)*
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management.
The PagerDuty Operations Cloud is an AI-powered platform that empowers business
resilience and drives operational efficiency for enterprises. With a generative
AI assistant at its core, PagerDuty empowers teams to detect and resolve issues
in real time, orchestrate complex workflows, and drive continuous improvement
across their digital operations. Trusted by nearly half of both the Fortune 500
and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100,
PagerDuty is essential for delivering always-on digital experiences to modern
businesses
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for
Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in
Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site [https://careers.pagerduty.com/home]
and @pagerduty on Instagram.
Additional Information
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on
the basis of race, religion, color, national origin, gender, sexual orientation,
age, marital status, parental status, veteran status, or disability status. Your
privacy is important to us. By submitting an application, you confirm that you
have read and understand PagerDuty's Privacy Policy
[https://www.pagerduty.com/privacy-policy/].
PagerDuty is committed to providing reasonable accommodations for qualified
individuals with disabilities in our job application process. Should you require
accommodation, please email accommodation@pagerduty.com and we will work with
you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.
