The Experience Research team at Asana is focused on understanding the dynamics
of modern work, the role technology plays, and how Asana can empower teams to
thrive in a collaborative environment. Our work informs teams at every level of
the company and drives key roadmap decisions. We partner with Product Design,
Product Management, Data Science, Engineering, business, and Marketing teams to
get deep insights about our customer's behaviors and attitudes, translating them
into actionable recommendations across the company. We think big about new
areas, test developing concepts, and evaluate products and services once they’ve
rolled out.
We’re looking for a creative, curious, collaborative human who is excited to
help us in our mission to improve the world of work. Our ideal candidate has
experience crafting and delivering a wide range of research and can balance
rigor with experimentation. You’ll be joining with a design-research focus on
the UXR team whose mission is to drive meaningful business impact by deeply
understanding our customers' needs, behaviors, and challenges. Your research
will inform the evolution of our product experience.
This role is based in our Vancouver office with an office-centric hybrid
schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most
Asanas have the option to work from home on Wednesdays. Working from home on
Fridays depends on the type of work you do and the teams with which you partner.
If you're interviewing for this role, your recruiter will share more about the
in-office requirements.
What you’ll achieve:
- Identify and prioritize research needs in partnership with product teams
- Through your research and leadership skills, ensure that we ship meaningful,
informed product experiences that meet customer needs and achieve business
goals
- Focus on tactical, co-design, and usability research to deliver high-impact
results
- Coach and consult with cross-functional partners on driving their own
high-quality research
- Conduct moderated and unmoderated rapid research studies in quick sprints to
gather user feedback throughout development
- Attend design crits and reviews, bringing a customer empathy lens to those
conversations and identifying research opportunities before they're formally
requested
About you:
- 5+ years of experience practicing UX Research for digital products
- Experience with a qualitative and quantitative research methods applied
across the product development cycle, including but not limited to prototype
and usability testing and auditing, expert reviews, co-design, contextual
inquiry, journey mapping, and tree-testing
- Strong product judgement and able to distill findings into actionable product
recommendations with low/no polish deliverables and durable frameworks
- Quickly build trust and rapport with stakeholders at every level
- Knowledge of information architecture, design principles and content strategy
for both web and mobile
- Strong organizational skills; ability to manage multiple projects at various
stages in the research cycle
- Skilled presenter and persuasive communicator
- Demonstrates curiosity about AI tools and emerging technologies, with a
willingness to learn and leverage them to enhance productivity,
collaboration, or decision-making.
At Asana, we're committed to building teams that include a variety of
backgrounds, perspectives, and skills, as this is critical to helping us achieve
our mission. If you're interested in this role and don't meet every listed
requirement, we still encourage you to apply.
What we’ll offer:
Our comprehensive compensation package plays a big part in how we recognize you
for the impact you have on our path to achieving our mission. We believe that
compensation should be reflective of the value you create relative to the market
value of your role. To ensure pay is fair and not impacted by biases, we're
committed to looking at market value which is why we check ourselves and conduct
a yearly pay equity audit.
For this role, the estimated base salary range is between $132,000 - $168,000
CAD. The actual base salary will vary based on various factors, including market
and individual qualifications objectively assessed during the interview process.
The listed range above is a guideline, and the base salary range for this role
may be modified.
In addition to base salary, your compensation package may include additional
components such as equity, sales incentive pay (for most sales roles), and
benefits. If you're interviewing for this role, speak with your Talent
Acquisition Partner to learn more about the total compensation and benefits for
this role.
We strive to provide equitable and competitive benefits packages that support
our employees worldwide and include:
- Mental health, wellness & fitness benefits
- Career coaching & support
- Inclusive family building benefits
- Long-term savings or retirement plans
- In-office culinary options to cater to your dietary preferences
These are just some of the benefits we offer, and benefits may vary based on
role, country, and local regulations. If you're interviewing for this role,
speak with your Talent Acquisition Partner to learn more about the total
compensation and benefits for this role.
About us
Asana helps teams orchestrate their work, from small projects to strategic
initiatives. Millions of teams around the world rely on Asana to achieve their
most important goals, faster. Asana has been named a Top 10 Best Workplace
[https://www.greatplacetowork.com/certified-company/1316345] for 5 years in a
row, is Fortune's #1 Best Workplace in the Bay Area, and one of Glassdoor’s and
Inc.’s Best Places to Work. After spending more than a year physically
distanced, Team Asana is safely and mindfully returning to in-person
collaboration, incorporating flexibility that adds hybrid elements to our
office-centric culture [https://blog.asana.com/2021/04/reuniting-teams/]. With
11+ offices all over the world, we are always looking for individuals who care
about building technology that drives positive change in the world and a culture
where everyone feels that they belong.
We believe in supporting people to do their best work and thrive, and building a
diverse, equitable, and inclusive company is core to our mission. Our goal is to
ensure that Asana upholds an inclusive environment where all people feel that
they are equally respected and valued, whether they are applying for an open
position or working at the company. We provide equal employment opportunities to
all applicants without regard to race, color, religion, age, sex, national
origin, disability status, genetics, protected veteran status, sexual
orientation, gender identity or expression, or any other characteristic
protected by law. We also comply with the San Francisco Fair Chance Ordinance
and similar laws in other locations.
LI-Hybrid
