Tim Hortons Foundation Camps help youth from underserved communities achieve
their full potential through multi-year, overnight camp experiences. Whether at
camp or back home in their communities between visits—our youth work to build
social, emotional, leadership and innovation skills and behaviours like
volunteerism and motivation to learn so they become civically and academically
engaged, and successfully transition to adulthood.
At Tims Camps, we are catalysts for good - helping our youth participants and
teammates be the best they can be, developing personal and career growth. We
empower young people with skills to open doors to their future. That is our
North Star and, together, we help shape leaders that build stronger communities.
Job Summary
The IT Specialist/Service Delivery Manager is a hands-on role that is
responsible for all technical services including LAN/WAN and cloud technology
architectures, hardware, operations, technical project management, technical
administration, and end-user support services for six Tims Camps sites across
North America, as well as our home office location in St. George, ON.
Work Location: This role will be based onsite out of the Foundation’s Home
Office location in St. George, Ontario, 5 days per week. Limited travel across
North America may be required.
Offer type: Permanent
Anticipated start date: As soon as possible
Posting Type: Internal and External
Key Responsibilities
- Technical Subject Matter Expert for IT Infrastructure and Cybersecurity.
- Owns IT Service Management discipline – maintain incident, problem, change
and configuration management.
- Manages daily vendor performance, SLA adherence.
- Responsible for chairing daily stand up and monthly service review meetings
with vendor.
- Regular review with Security Operations Center (SOC) and track and validate
vulnerability management and security hardening of assets.
- Lead any security related incidents with support from the Director I.T.
- Ensure vendor is updating knowledge base and regular review of process,
procedures and policies.
- Provides end-user support and ad hoc support for all I.T. services and
hardware, remote and in person.
- Consistently provides excellent customer service to support foundation staff
members in their productive use of technology.
- With our service partners, maintain and enhance network and cloud
architecture to improve the flow of information within Tims Camps’ physical
locations.
- Administers Microsoft 365 and Active Directory tenants.
- Administers Microsoft Azure Infrastructure as a Service tenant and familiar
with cost management for cloud services.
- Ensures the effective operation of endpoints, network hardware, applications
and data storage, VoIP, and provides support to home office and camp staff
needing assistance with these tools and programs.
- Networking administrative experience ideally with Extreme Networks, Cisco and
SD-WAN.
- Ensures the safeguarding and security of electronic data through control of
access to data, reliable backup procedures, archiving processes and disaster
recovery plans.
- Contributes to the development and upgrade of I.T. standards related to
security and software utilization.
- Support or lead any I.T. related projects.
- Works with the camp teams, operations and the Digital I.T. team to develop,
recommend and implement plans for improving network access and utilization at
camps.
- Develops and submits for approval, capital replacement plans for I.T.
equipment.
- Support head of Digital I.T in building annual budgets and special project
timelines, solicits donated I.T. resources and ensures all expenditures fall
within approved budget guidelines.
- Maintain relationships and participate in selection for service providers and
vendors.
- Manages inventory of all computer and network hardware and software,
Multifunction Printers, Voice and Video collaboration equipment, and other
office technology. Coordinates ordering, installation, and provision of
equipment to sites and users.
Does this sound like you?
- Post secondary education related to role or, equivalent experience.
- Five years hands-on experience with I.T. and end user support services in an
organization.
- Proven ability to manage service levels and performance for a third-party
outsourcer partner.
- Familiarity with Microsoft-based administration (local and cloud tenants).
- Azure services and Entra ID experience.
- Strong written and oral communication skills.
- Strong organizational and planning skills, proven customer service skills.
- Highly motivated individual with a high degree of initiative and commitment
to continuous learning.
- Highly developed troubleshooting skills with limited resources.
- Ability to manage priorities and work effectively during periods of high
volume.
- Ability to coordinate, lead and work within a team.
- Ability to travel through North America and to all Canadian work locations.
- Acceptable criminal background check
Additional skills that would be considered an asset
- Experience with Cybersecurity Frameworks such as NIST or CIS. Active
certification is an asset.
- Experience with Zero Trust Networks including CASB and SASE.
- Microsoft Certification, Office 365, Active Directory Domain Service and/or
Azure experience.
- Bilingual English/French
- Previous work experience in a non-profit or camp environment.
Application Instructions: Applicants who apply by October 3, 2025, at 3:00 pm
EST will be given priority. This posting will remain live until it has been
filled. Be sure to apply as soon as possible to ensure you are considered.
We’re Great Place to Work® Certified.
Tim Hortons® Foundation Camps is proud to be Great Place to Work® certified for
the fifth year in a row.
Commitment to Equity, Diversity & Inclusion
Tim Hortons® Foundation Camps is committed to a fair and inclusive work
environment and seeks talent with a diversity of life experiences and
perspectives. We are an equal opportunity employer that hires talent regardless
of age, race, creed, color, religion, national origin, ancestry, marital status,
affectional or sexual orientation, gender identity or expression, disability,
nationality, sex, status as a protected veteran or any other legally protected
grounds and will not discriminate on these bases.
If you have special accessibility requirements that need to be considered during
the recruitment process, please let us know by emailing us at hr@timscamps.com
[hr@timscamps.com] and a member of our HR team will get back to you. Information
received relating to the accommodation needs of applicants will be addressed
confidentially.
Land Acknowledgement
Onondaga Farms operates on land set aside for the Haldimand Tract, which
includes six miles on each side of the Grand River; land promised to the
Haudenosaunee (Hoe-dee-noshow-nee) people of The Six Nations, The Attawandaron
(At-ah-won-der-on), and Anishinaabe (An-ish-in-aabe). We recognize this is the
traditional territory of the Mohawk, Cayuga (Kye-yoo-ga), Seneca (Seh-neh-kah),
Oneida (Oh-nigh-da), Tuscarora (Tusk-ahroar-ah), Wyandot (Wy-an-dot),
Mississauga, Mississaugas of the Credit First Nation, and Onondaga peoples.
