Position: Part Time Floor Leader
Weekly: 20-29 hours
Interview Plan
[https://i.imgur.com/QDXoXUJ.png]
Floor Leader
As a Floor Leader, you'll play a vital role in supporting the Store Management
Team across all areas of the business. This includes everything from driving
sales and opening/closing the store to analyzing sales results and leading
training sessions. Together with your fellow leaders, you'll work to ensure that
every aspect of the store is firing on all cylinders, creating an exceptional
customer experience, a happy and motivated staff, and operational excellence
that would make even the most detail-oriented among us proud.
Your day-to-day will be spent on the shop floor, where you'll lead and inspire a
team of sales associates to achieve and surpass their goals. By fostering a
culture of passion and positivity, you'll help create a work environment that's
both productive and fun, resulting in happy customers and happy employees. The
Floor Leader role is all about making the world a better place one soap at a
time!
Responsibilities:
Sales & Customer Experience:
- Driving Sales: Utilize the StoreForce dashboard results to provide effective
coaching and feedback to the sales team, and make necessary adjustments to
the shop floor structure to meet and exceed sales goals. Take ownership for
your results and actively work to grow the contribution of your segments to
the store’s overall sales. Celebrate sales achievements with your team!
- Customer Experience: Lead by example in delivering a world-class customer
experience on the shop floor, including product demonstrations. Observe and
listen to consultations, collaborate with your team, and strive to exceed
daily sales goals. By fostering a culture of excellence in customer service,
you'll drive sales, create a loyal customer base, and build a positive
reputation for your store.
- Building the Brand: Educate customers on Lush brand values, and articulate
our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying,
100% Vegetarian, Handmade, and Naked Packaging in the shop and through
community engagement, hosting store parties, and other traffic-driving
initiatives.
- Product Passion: increase the depth of your product knowledge through
constant learning and consistently make informed product recommendations for
every need.
Team Involvement:
- Development: Train and coach Sales Ambassadors and peers on effective sales
techniques and product knowledge to improve their performance, support the
growth of your team, and to increase sales. Lead by example, take ownership
of your development, assess your performance, and actively seek feedback,
resources, and opportunities to improve and elevate your skills, knowledge
and abilities.
- Diversity, Equity, Inclusion, and Belonging: Encourage open communication and
actively listen to team members perspectives related to diversity, equity,
inclusion, and belonging (DEIB). Foster a sense of belonging by promoting
teamwork, encouraging collaboration, and recognizing and valuing each
employee's unique contributions.
Operational Excellence:
- Cash Handling and Store Opening/Closing: Manage cash handling, including
customer transactions, opening/closing the register, reconciling cash
drawers, preparing nightly deposits, and securing the store at the end of
each day. As required at your store location, take deposits to the bank.
- Time and Attendance: Lead by example in terms of attendance and punctuality,
and encourage the same from all employees. Monitor employee breaks to ensure
they are taking their scheduled breaks, promoting a healthy work environment
and improving employee wellbeing. Review daily communications, including
store updates and task lists, to ensure that team members are informed and
prepared for their shifts, promoting a culture of preparedness and
organization.
- Visuals and Merchandising: Maintain a clean, organized, and visually
appealing store to enhance the customer's shopping experience and drive
sales.
- Stock and Inventory: Train your team on inventory best practices and fresh
standards, and support management with inventory tasks. Utilize Visual
Merchandising guidelines to make real-time adjustments to product displays
based on sales and improve the customer experience.
- Policies and Procedures: Support your management team to keep your store
compliant and ensure your staff are practicing company standards for opening
and closing, product integrity, respectful workplace, and health and safety.
Qualifications:
Required:
-
Minimum 1 year of experience in:
- customer service and sales
- cash handling and opening/closing procedures
- supervisory experience involving coaching, feedback, and training
- problem-solving issues related to customer service in day-to-day
operations
- a fast-paced team environment
-
Knowledge and passion for skincare, natural beauty, and ethical business
-
Flexible schedule to accommodate store needs, including evenings, weekends,
and holidays
Preferred:
- Experience with consultation-based customer service models
- Experience analyzing sales metrics
- Experience working in skincare or cosmetics
- Experience in cross cultural collaboration and DEIB or social justice
training
- Fluency in Spanish, French or other languages
Queen Street Pay
$22—$22 CAD
Best of luck on your job search, and don't forget to follow us to learn more!
We Are Lush [https://weare.lush.com/]
YouTube [https://www.youtube.com/@LUSH]
LinkedIn [http://www.linkedin.com/company/lush-fresh-handmade-cosmetics]
Lush Cosmetics North America respectfully recognizes that our business operates
on Indigenous territory across Turtle Island. As a business headquartered in
Canada, our largest facilities are located on the unceded territories of the
Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the
Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and
now home to many diverse First Nations, Inuit and Métis peoples.
Our commitment to reconciliation and decolonization is guided by the Truth and
Reconciliation Commission of Canada: Calls to Action #92
[https://ehprnh2mwo3.exactdn.com/wp-content/uploads/2021/01/Calls_to_Action_English2.pdf].
We recognize that our facilities, along with our settler and newcomer staff are
guests on this land and as we act to repair past harm, we do it together in
allyship with Indigenous People everywhere, including staff, customers and with
leadership from organizations and communities we work with.
