ABOUT ALAYACARE
At AlayaCare, we’re more than just a fast-growing SaaS company, we’re a team of
people passionate about transforming home healthcare. Our cloud-based platform
empowers care providers around the world to deliver better outcomes for their
clients.
With 550+ employees across Canada, the US, Australia, and Brazil, we’re united
by a shared mission and a strong culture of transparency, growth, and human
connection. Whether you're early in your career or a seasoned expert, AlayaCare
offers the opportunity to grow your impact, your skills, and your career.
About the Role
We are looking for a Project Manager to join our Customer Success Operations
team. Reporting to the Associate Director of PMO, this role is pivotal in
delivering best-in-class software implementations to our enterprise clients. You
will be the primary point of contact for customers during their implementation
journey and will lead cross-functional teams of consultants and specialists to
ensure successful project execution. You will manage a portfolio of complex
projects, acting as the Master of Record for project health, backlog hours, and
utilization while driving projects to completion on time, within scope and
budget.
You will play a key role in managing client expectations, communicating
timelines, handling change and risk management strategies, and applying
consistent project methodologies to deliver successful outcomes.
What You’ll Do
- Lead enterprise-level software implementations from project initiation
through to completion.
- Collaborate with consultants, resource managers, and internal stakeholders to
define scope, timelines, and deliverables.
- Track and report project progress and ensure successful delivery within
budget and scope.
- Manage risks, resolve issues, and ensure proactive escalation and
communication.
- Act as a trusted advisor to clients, guiding them through the delivery model
and fostering strong relationships.
- Apply standardized project management methodologies, tools, and templates.
- Contribute market and product-level insight to help advance implementation
success.
What You Bring to the Team
- 4–6 years of project management experience in a software or professional
services environment.
- A bachelor’s degree in a relevant field (e.g., B.Sc., B.Comm).
- Project Management Professional (PMP) or equivalent certification (e.g.,
CAPM, PRINCE2, CSM, SAFe).
- Demonstrated experience managing large-scale or enterprise software projects.
- Exceptional communication, collaboration, and organizational skills.
- A proven ability to handle multiple projects and competing priorities
simultaneously.
- A passion for problem-solving and delivering exceptional client experiences.
- Strong attention to detail and ability to lead cross-functional teams without
direct authority.
- Willing to travel as required.
WHY JOIN ALAYACARE?
Work With Purpose
At AlayaCare, you’ll help build technology that empowers care providers and
improves outcomes for patients and families. Every line of code and every
customer interaction contributes to making care more connected, accessible, and
human.
Grow in a High-Trust Culture
We believe in transparency, feedback, and assuming positive intent. Here, you’ll
feel safe to share your ideas and career goals, and be supported to achieve them
through mentorship, career mobility, and a promote-from-within philosophy.
Balance That Works for You
We value flexibility and well-being. From “Wellness Fridays” to volunteer time
off, to flexible vacation, we make sure you have the space to recharge,
contribute to your community, and live your best life.
Benefits That Matter
-
Equity in a well-funded, scaling company.
-
Comprehensive health benefits, telemedicine, and lifestyle spending
accounts.
-
Parental leave top-up and family support programs.
Inclusive by Design
We celebrate diverse perspectives and foster belonging through our DEIB
initiatives. Employee-led events, summits, and social activities, both in-person
and virtual, create meaningful connections across our global teams.
Location and Work Model
At AlayaCare, our hybrid model includes set in-office collaboration days (2x per
week), and it is expected that team members are present in the office on those
days to foster connection, innovation, and teamwork.
READY TO JOIN US?
Apply today and be part of a company that makes a real difference in the future
of home and community care. Not the right role for you? Share this posting with
someone who might be a great fit.
AlayaCare uses AI tools during our hiring process to support fair, consistent,
and objective decision-making. Some initial screening steps may be automated to
help identify qualified candidates. If your application is declined
automatically, you may request a human review.
We’re committed to creating a workplace where everyone belongs. If you require
accommodation during the application process, please reach out
to talentacquisitionteam@alayacare.com [talentacquisitionteam@alayacare.com].
