This is an exciting frontline position with one of the major banks in Canada!
Joining this team as a Customer Experience Associate means you will strive to
build deep and long-lasting relationships with customers by performing a broad
range of customer service transactions and providing information and advice on
services, products, and solutions to existing or prospective clients. At the
branch, you will understand customer needs and identify opportunities to promote
products and services to refer customers to the appropriate team member or
internal Bank partner, while ensuring a positive customer experience.
Hours: 15+
Line of Business: Personal & Commercial Banking
This is an excellent opportunity for someone who:
1: Is customer obsessed
- Is career minded
3: Has previous exposure to the finance industry
4: Flexible
5: Permanently based in one of the locations listed below
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Key Responsibilities:
- Process financial transactions like deposits, withdrawals, and bill payments
as per standardized operating procedures, industry regulations and Code of
Conduct and Ethics
- Understand and determine customer needs to recommend solutions specific to
those needs while exercising discretion in confidential matters
- Respond and resolve customers' concerns using standard procedures and
escalating non-standard activities, as necessary
- Achieve assigned goals and business objectives by promoting banking solutions
and completing business processes in a timely and accurate manner
- Connect personally with customers to advise them appropriately and clearly on
banking solutions and processes
- Help build a positive, diverse and equitable work environment by promoting
team effectiveness as well as participating in personal performance
development
- Assist the team by respecting coworkers, staying dedicated, and keeping
everyone up-to-date on the status of routine activities
- Deliver quality customer experiences and recommend operational improvements
where opportunity exists to improve and achieve operational excellence
Qualifications:
- 1+ years of relevant experience
- Undergraduate degree or equivalent is an asset.
- Strong administration, organizational, planning and time management skills to
work in a fast-paced environment.
- Hands on knowledge of using MS Office (Word, Excel, and Outlook) and
internet.
- A go-getter who can exercise initiative and be accurate and detail oriented
to handle several tasks and changing priorities.
- A dynamic communicator with established customer experience skills who can
connect, both verbally and in writing, with different people in a calm,
courteous, and effective manner
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$22.50 - $28.33 an hour
The base pay actually offered may vary based upon the candidate's skills and
experience, job-related knowledge, and other specific business and
organizational needs.
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We thank you for your interest in this opportunity, however only selected
candidates will be contacted regarding next steps.
