What You’ll Be Doing
Greet and assist customers, providing furniture and design consultation as needed.
Build rapport with potential customers based on our brand value of customer obsession.
Manage customer needs and resolve any issues in a timely and professional manner.
Ensure that the visual merchandising of the store, including displays, layouts, and overall design are well maintained and align with the intended aesthetic vision.
Ensure that the store is up to Cozey Standards in terms of cleanliness, organization, and being well-maintained at all times.
Familiarize yourself with our products thoroughly, understanding the features, benefits, and unique selling points of each item.
Participate in ongoing training sessions to stay updated on new products, sales techniques, and company policies.
Work as a team to achieve sales and KPI goals.
Collect customer information, create draft orders, and ensure customer follow-ups are done promptly.
Take ownership of store opening and closing routines, making sure everything runs smoothly and securely from start to finish.
Step in as the point of contact when management isn’t on site, supporting the team and ensuring the customer experience stays seamless.
Contribute to daily store operations by upholding Cozey standards, coaching new teammates, and spotting opportunities to make things even better.
What We’re Looking For
1–2 years of experience in retail sales or customer service.
Excellent customer service skills with a friendly and approachable demeanor.
Strong communication skills, both verbal and written.
Ability to work in a fast-paced environment and adapt to changing priorities.
Attention to detail and ability to maintain a well-organized and clean work environment.
Flexible availability, including evenings, weekends, and holidays.
Ready for some heavy lifting (up to 50 lbs) when reorganizing the store and ability to stand for multiple hours at a time.
Experience and/or interest in furniture, home décor, or lifestyle retail is an asset.
What We Offer
Competitive salary dependent upon experience & quarterly bonus
Generous paid time off.
Dynamic and inclusive work culture.
Opportunity to rapidly expand your career with a fast-growing start-up.
If you're ready to join us on our mission to build the best customer experience in furniture and help create a world where everyone can feel at home, we'd love to speak with you!
