Position Summary
Under the direct supervision of the Manager, Slot Operation, this position will provide excellent customer service while overseeing the slot machines in a specified area of the casino, helping customers with jack pot payouts, and handling problems regarding the machines. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.
Key Accountabilities
Verify and pay off jackpots and cancel credits; Clearing bill and ticket jams and checking game and voucher histories to maintain game integrity, answer questions and solve disputes
Actively monitors and observes slot players and machines within assigned area and offer assistance, instruction and advice on the various types of games and machines in the Casino
Perform routine procedures with slot machine printers, bill validators, adding/removing paper and fixing tilts, change bills, reset machines after jackpot processing, restock ticket paper, fill printers;
Provide professional and courteous customer service;
Assisting with awareness of and excitement for on-going and up-coming Casino promotions
Maintain a clean, tidy, and pleasant environment for the customer;
Working in compliance with internal controls, company policies and procedures and/or the governing policies and procedures; report any violations and escalate to the appropriate level as necessary Acquiring and maintaining a strong knowledge of all Slot operations policies and procedures
Manages other initiatives and other duties as required or directed
Education and Qualification Requirements
High School diploma; post secondary education an asset
Understanding of Slots operations and knowledge of gaming policies is an asset
Ability to multi-task, lead and motivate in a very busy environment in a very respectful and courteous manner.
Excellent customer relations; staff relations and administrative skills
Ability to work well in a team environment with strong communication skills
Strong mathematical skills
Bilingualism in English and French an asset
Must be 19 years of age or older
Ability to successfully obtain and maintain a Gaming Registration within applicable province (New Brunswick).
Work Environment Considerations
Fast paced with multiple priorities, deadlines and deliverables; exposure to some conflict, distress and noise;
The role requires a flexible schedule that adapts to business needs, will have non-traditional work hours including primarily early morning shifts, weekend shifts or holiday.
