Job Description Please note: This posting is for a 4-month Winter 2026 Student placement with a start date of January 2026 and end date of April 2026. In order to be eligible for this 4-month Student position, you must either: Be returning back to school after the work term end-date of April 2026 ; or If you are not returning back to school (i.e. are graduating in December 2025 or April 2026), you must require the full 4-months work term as a mandatory component to in order to graduate successfully. Please ensure that you meet these eligibility requirements before applying - candidates who apply but are found to be ineligible are not able to be considered. What is the opportunity? The Lead, Operational Procedures will help support a dynamic Process Strategy team that is situated across two geographic locations. He/she will maintain, develop and enhance the operational procedures as Fraud Operations continues to build on the foundational routines and simplify delivery of solutions to our partners. The role will entail supporting the process owners and operational teams by keeping the operational procedures current and relevant. They would also be responsible to support procedure changes related to Fraud initiatives aligned with the strategy and objectives of the Operational Initiatives team. What will you do? Support all Operational Procedures related to Fraud Advice Center and Fraud Operations. Responsible to maintain, govern, archive, and implement changes to operational procedures resulting from business objectives and priorities in accordance with defined Service Level Agreement (SLA) Manage risks, issues and decisions related to Fraud Management procedures library and knowledge base to mitigate and communicate quickly to meet original objectives or revised and approved objectives. Participates in initiatives aligned to identifying opportunities for procedure improvement and simplification consistent with the Fraud Management vision. What do you need to succeed? Must-have Familiarity with documentation tools and software (Word, Excel, Visio etc) Ability to learn new tools and technologies quickly as we mainly use Asana & Webex as a collaborative space Ability to manage multiple tasks and projects simultaneously, prioritizing tasks based on urgency and importance Ability to maintain organized records and files (e.g., procedural documents, version control) Capacity to juggle multiple timelines at once ability, meet deadlines, manage time effectively, and adapt to changing priorities Strong written and verbal communication skills, with the ability to create clear, concise procedures that meet the needs of various audiences Capable of working with cross-functional partners, coordinate with stakeholders, and manage competing demands Nice-to-have Project Management, Fraud and/or Document Control experience What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team Opportunities to do challenging work and make a difference Job Skills Communication, Computer Literacy, Detail-Oriented, Interpersonal Relationships, Listening Effectively, Personal Development, Personal Initiative Additional Job Details Address: YORK MILLS CENTRE, 36 YORK MILLS RD:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: PERSONAL & COMMERCIAL BANKING Job Type: Student/Coop (Fixed Term) Pay Type: Salaried Posted Date: 2025-09-24 Application Deadline: 2025-10-01 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
