DESCRIPTION
A customer-obsessed associate, accountable for making sales goals and driving the customer experience in our retail locations. They must deliver world-class customer service from the time the customer walks through our doors. Must embrace and understand the Omnichannel experience that is available to our customers.
IN THIS ROLE, YOU WILL
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Be the frontline for our customers. Providing our customers with a solution to meet their sleeping needs
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Offer value-added solutions, promote customer loyalty and provide exceptional customer service
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Acquire and maintain an industry-leading level of knowledge on our products and services
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Maintain awareness of competitor products and key comparative details
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Understand our systems and update customer records and internal documents daily
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Resolve product or service problems by: clarifying customers’ concerns; determining root causes; selecting and explaining the best solution to solve the problem; following-up to ensure resolution, knows when to ask for help. Obsesses over our customers experience and delivers the best in class service
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Identify issues that need to be escalated to higher levels of support
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Meet or exceed target KPIs as laid out for individual’s and team
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Other duties as reasonably assigned
QUALIFICATIONS
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A passion for providing exceptional customer service
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1 Year of sales experience; a proven ability to listen to a customer(s) needs, wants and desires, then provide a solution to meet their needs (closes the sales)
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Understands what it means to sell the whole project
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Able to correspond in multiple tones to cater for different audiences in various situations
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Able to work both independently and as part of a team
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Strong multitasking skills, highly organized, follow-up skills
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Professional and positive attitude
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Basic Computer skills
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Hours of operation: Monday to Friday 9:00am - 9:00pm, Saturday 9:00am - 9pm and Sunday 10:00am - 6:00pm local time (may vary by location)
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Hourly position with a flexible schedule, approximately 20 hours a week, including evenings, weekends, and holidays.
WHAT WE OFFERS YOU
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The opportunity to test your business and management knowledge, acumen, and ability on exciting initiatives that drive growth for a company recognized for being one of the fastest-growing companies in Canada.
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Working as part of a hyper resourceful, creative, and fast-paced team that understands what it takes to win.
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The tools, and capital, you need to deliver the best work of your life.
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Mentorship by leaders recognized for: innovation that has changed industries; their ‘disruption-mindset’, and; their commitment to digital-first consumer brands.
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Career growth and development. As a ‘build-from-within’ company, we value the experience you bring to GoodMorning.com and are committed to building subject-matter mastery and leadership throughout the course of your career.
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Ownership. We believe everyone capable of delivering ‘best-in-class’ in any area of the business has an ownership mindset. Everyone with this mindset has the opportunity to become an owner through the GoodMorning.com equity participation program.
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Benefits;
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Group RRSP’s
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Transportation Benefit
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Employee discount
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Donation Matching
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Social events
