Montreal Remote - Bilingual Automotive Fixed Ops Software Trainer

PBS Systems • Remote (Montreal) • 1w ago

Company Name: PBS Systems Job Location: Remote (Montreal area) Job Type: Full-time, Permanent No. of Openings: 1 Internal Job Title: DTO Bilingual Trainer – Fixed Ops Reports To: Team Lead, DTO Fixed Ops Job Requirement(s): Bilingual (FR-EN); Travel within North America approx. 2 weeks per month “PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!” The Opportunity: We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help. We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules. And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests. The Role: As a member of the Dealer Training & Optimization (DTO) department, you will serve as a DTO Bilingual Trainer – Fixed Ops, delivering comprehensive training and support to both new and existing customers on our Dealership Management Software (DMS), specifically within the Parts and/or Service modules, in both English and French. Prior to software implementation, you will play a key role in preparing customers through virtual training sessions conducted online and over the phone. You will also provide in-person onsite training during the week our software is implemented.

This is a remote work opportunity based out of the Montreal and surrounding area. 50% of your time would be spent working from home, while the other 50% of your time would be spent traveling to customer sites throughout North America. A valid passport and driver's license are required for this role.

Job Responsibilities:

Learn and develop an understanding of the PBS software Learn and develop an understanding of the process for training customers on the PBS software Learn and develop an understanding of data entry and other key tasks The ability to complete the payroll module – if applicable Become an install resource without assistance Demonstrate the ability to prioritize tasks without direction from Team Leads Taking the initiative to learn new products to increase their knowledge Provide excellent support to our customers in our software Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers Work directly with customers and train all sessions in assigned silo and if possible other silos Maintain a positive relationship with customers, identifying customer needs and ensure they are being met or exceeded Responds to both internal and external training requests in a timely manner Write up tickets and investigate issues that arise and escalate issues to the corresponding teams Create and maintain a positive work environment Knowledge sharing within own silo and others within DTO Maintain documentation and update as processes change within department Willingness to commitment to an ongoing system of education and cross-training Ensure DTO queue is monitored Customer focus / excellent customer service skills Willingness to go the “Extra Mile” Perform other duties and responsibilities as assigned

Qualifications:

Fluent in French and English (speaking, reading, and writing) mandatory Experience in the parts or service area of a car dealership mandatory High School Diploma Computer proficient with knowledge of Microsoft Office Suite Strong problem solving & trouble shooting skills Effective time management & organizational skills Strong multi-tasking & prioritization Strong documentation abilities Excellent communication skills Ability to travel within Canada and the USA up to 2 weeks per month is required; in consequence proof of valid passport and/or US visa (if applicable), and valid full class driver’s license is required

What we offer:

Internal promotion and growth opportunities An education department dedicated to helping you with professional and personal development The opportunity to travel Free parking Staff events Competitive annual base salary Bonus for product certification up to $4,800 per year Great referral bonus Staff discounts with GM, Dell, Goodlife and more. Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder. PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.