Entity: PTS Pacific Telemedicine Services
Position: Medical Office Assistant (MOA)
Type: Full Time
Location: False Creek Wellness
Salary Range: $23.00 - $25.00 CAD per hour
About the Company:
WELL Health Medical & Longevity Centre delivers the most advanced multi-modality diagnostic imaging technology & molecular biomarker testing. We bring together highly trained physicians & radiologists to create a one clinic experience for those seeking a longer, healthier, and more vital life. Founded in 2009, our clinic operated as False Creek Wellness & Diagnostics and served as a trusted partner for British Columbians, organizations and research facilities. In December 2022, WELL Health Technologies acquired False Creek Wellness & Diagnostics, and in October 2023, the clinic became the first WELL Health Medical & Longevity Centre. Our multi-specialty medical centre provides rapid access to executive health and longevity assessment services, heart health assessments, MRI, CT, CT angiogram, x-ray, ultrasound, echocardiogram, biopsy, interventional radiology, and pain management. We boast the latest longevity technology. Our 3T MRI is one of only three privately owned units with this magnetic field strength in British Columbia. This allows us to offer clients the most detailed imaging currently available, leading to faster scanning with more accurate results.
Position Summary:
The Company is currently searching for a motivated team player to join the exciting, fast-growing company. You will be working in a team-based environment to support physicians in delivering excellent patient care. If you love helping people, this job is for you.
What you will be doing:
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Coordinating patient care through the clinic: checking in, prepping, escorting to exam rooms, preparing exam or treatment rooms, answering questions, providing post-appointment service, monitoring the waiting room
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Facilitating patient flow by notifying technicians and physicians of patients’ arrival, being aware of delays, and communicating with patients and clinical staffs
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Answering and routing inquiries by phone, email and in person in a helpful, respectful and efficient manner
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Maintaining appointment schedule and managing recalls
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Maintaining electronic medical record, entering patient demographics and performing tasks such as scanning, linking, and uploading documents
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Collecting payments and providing receipts, following up on unpaid invoices periodically
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Generating administrative reports
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Ensuring exam rooms are stocked appropriately and that they are ready for next patient
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Assisting physicians when requested
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Protecting patient confidentiality at all times
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Keeping the reception area clean and organized
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Cleaning and sterilizing materials and instruments when needed
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Performing all other related clinical, administrative tasks or special tasks as required
You Have:
- Works well in a team environment, as well as independently
- Above-average telephone etiquette and the ability to talk to patients in an understanding and caring manner
- Phenomenal multi-tasker
- Outstanding organizational and customer service skills
- Excellent English communication skills: grammar as well as spoken English
- A team player capable of interacting professionally with staff and physicians
- Skilled using Microsoft Office and open to learning new technology and platforms
- Minimum education: Medical Office Assistant Certificate or equivalent experience a must.
- Experience using an Electronic Medical Records system such as OSCAR is an asset
Clinical Skills and Abilities:
- English (fluent)
- Medical Terminology
- Medical Office Assistant certificate or 2+ years of office experience
- Basic Cardiac Life Support certificate
The salary offered for this position falls within a specified salary range and will be determined based on a variety of factors, including but not limited to the candidate's experience, qualifications, skills, and the specific needs of the organization. At WELL, we believe in fair and equitable compensation, and our goal is to offer a competitive salary that reflects the value and expertise of the selected candidate.
WELL, is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated and fuel our success – this is the WELL Way!
WELL has been independently certified as a Great Place to Work® by Great Place to Work Institute® Canada, an achievement that reflects the company’s strong commitment to creating a workplace culture centered on trust, inclusivity, and employee well-being, aligning with its ‘Healthy Place to Work’ ESG strategy pillar. [https://well.company/esg-report/]
Want Read more about us: https://stories.well.company/ [https://stories.well.company/]
