Description
We are a customer-driven solution delivery and assurance team within TELUS, responsible for providing network architecture and design, delivery and support to our customers. We focus on meeting customer’s business requirements by providing the state of the art technical solutions.
Key Responsibilities
Document and manage the network environment, including diagrams, procedures, and project plans
Troubleshoot and resolve performance issues to ensure high network availability
Lead VoIP infrastructure design and upgrades per Solution Architect guidance
Support operational and capital projects for VoIP services
Perform IOS and software upgrades on Voice Gateways, Cisco Call Manager, and related systems
Maintain VoIP certificates and configure call routing and messaging
Keep all network and VoIP documentation current
Qualifications
Required Skills and Qualifications
Work On site at Calgary Airport (YYC)
5+ years of Hands on experience/knowledge with migrating, installing, upgrading, maintaining, troubleshooting, and supporting the following:
Cisco Unified Communications Manager
Cisco Unity Connection
Cisco Emergency Responder
Voice Routers – ISR/ASR 2900 to 8300 series
Voice Gateways – eg: VG320, VG350 and ATA 190
SRST Gateways
Hands on experience/knowledge with troubleshooting, and supporting the following:
Voice over IP - MGCP, H.323, T.38, SIP, Voice QoS protocols, etc.
Network Protocols – TCP/UDP, FTP, SFTP, TFTP, SMTP, SIP, DHCP, DNS
Traditional / Legacy integrations: PRI, FXS/FXO & Understanding of WAN technologies (MPLS, VPLS, SD-WAN, ISDN)
Knowledge of Collaboration / IVR systems would be an asset. eg: MS Teams, UCCX
Involvement in technology refreshes or evergreen programs
Experience with Cisco, Juniper, and/or other major networking vendors
Ability to work with diverse enterprise environments
Experience with various network management tools such as Cisco DNA Center, ISE, Spaces, Palo Alto Panorama, etc
Ability to work: independently, extended hours, overtime, and after-hours providing on-call 7X24 coverage on a rotational basis. Ability to travel and work on-site at a customer location is required
Work with sophisticated clients through strong interpersonal skills
Nice to have: CCNA or CCNP or equivalents are highly valued
