Job Posting: Clinical Trials Coordinator(6 month contract full-time)
Where YOU work, makes a difference.
Life is precious and every moment matters. Dynacare is helping Canadians achieve
a healthy future with care and wellness solutions that are convenient,
understandable, and accessible. When you join our team, every day is an
opportunity to get better and be inspired. It’s an environment where you can
grow your career in any direction you choose. We’re evolving our technology and
optimizing our processes, so you can do your best work, make a meaningful
impact, and thrive.
Are YOU our next Clinical Trials Coordinator?
The Clinical Trials Coordinator provides training and customer service
activities for assigned investigators and is responsible for client satisfaction
for assigned studies. The Coordinator processes frozen specimens, tracks,
records/reports, identifies and investigates problems related to study-specific
requirements for laboratory testing, storage and documentation for Clinical
Trials. This position is required to establish effective working relationships
with staff, investigators and Contract Research Organization (CRO) clients.
Status: Contract Full-time (6 months)
Hours: Days
Discipline: Clinical trials
Workstyle: Hybrid
Location: Brampton
Internal posting Deadline: September 24th, 2025 @ 5:00 pm EST
Why Dynacare is an amazing place for YOU:
- Join an award-winning "Top Employer" with meaningful and impactful career
opportunities
- Access a health and wellness benefits program that supports you and your
loved ones
- Grow and thrive with a dynamic, successful company through internal mobility
opportunities
- Invest in your future through RRSP match benefits and an employee stock
purchase program
- Experience a collaborative, diverse workforce that prioritizes dignity and
respect for all
How YOU will make a difference:
- Provide training sessions to assigned investigators for study-specific
logistics and laboratory procedures for assigned studies.
- Resolve data clarification issues, internal review of information, contact
with investigator for resolution, follow- up with investigator for
information, correction of information in AS400 and re-issue of lab reports
to all parties.
- Require contact and negotiation with staff from other departments, client
investigators and CRO clients to obtain and give explanations or information
(technical or other) to ensure information is understood
- Represent Dynacare to clients in a relationship in which the Project
Coordinator must deal with requests, complaints and/or issues with a tactful
approach yet establish an atmosphere of trust
- Expected to be able to use negotiation skills to resolve issues with clients
without the need for elevation
- Proactively evaluate potential problems on the job and initiate action to
limit negative outcomes
- Receive and disseminate study-related regulatory documents, reports and
Study-specific correspondence
- Perform Quality Assessments of documents for completeness and compliance with
protocol and appropriate regulations
- Assist in investigating incomplete, inaccurate or missing documents to ensure
accuracy and completeness of data
- Responsible for documentation of data discrepancies, negotiation of
resolution of discrepancies with investigators or CRO clients and revision of
client data
- Maintain files for each sponsor, study, subject and/or investigator
- Manual fax reporting and mailing of all lab reports to all parties
- Perform study-specific training sessions for study investigators
- Coordinate with investigators to ensure accurate investigator contact
information and specific investigator requirements to implement the
laboratory portion of the Clinical Trial
- Prepare multiple study-specific investigator documentation
- Coordinate initial shipments of supplies to study investigators
- Monitor continually for full compliance for test completion and reporting
times. If not completed, search and negotiate on daily basis within Specimen
processing and/or Clinical Departments to locate missing specimens and
forward to appropriate area
- Verify worksheets for outstanding results on a daily basis
- Review all lab reports for confirmation of accuracy of data entry from
original requisition
- Coordinate and negotiate improved performance with relevant departments if
Dynacare is not compliant with its own or client-requested expectations
- Manual data cleansing to ensure that all data discrepancies in AS400 for
specific Clinical Trials are rectified and revised on a regular basis
- Use Imaging system to seek information for clarification of information
- Coordinate with Logistics Coordinator to track shipments for prompt delivery
and problem solve as required
- Monitor kit supplies for expiration and re-supply requirements
- Coordinate kit preparation to ensure kits are prepared and re-supplied
immediately
- Process, data enter, manage and coordinate frozen PK specimens and
documentation requirements for shipments both to Dynacare and to sub-contract
laboratories
- Manually manage client-specific databases and critical information for
complete and 100% accurate patient
- and specimen information for submission to Dynacare clients for submission to
FDA
- Perform routine equipment maintenance and daily monitoring of Clinical Trials
freezers
- Perform document maintenance including minor troubleshooting following
manufacturer’s instructions
- Assist in reviewing existing Standard Operating Procedures and provide input
on possible process improvements
- Ensure to work in compliance with FDA regulations, Good Clinical Practices
(GCP) and general Good Laboratory Practices (GLP)
- Responsible to follow all relevant pre and/or post analytical QA protocols as
described in the company QA manual
- Perform duties in accordance with established company policies and
procedures
- Contribute towards Dynacare’s learning and knowledge-based culture by sharing
in the responsibility of training and skill development of new team members
as requested
- Responsible to foster a commitment to quality and customer service within
their areas of responsibility
- Establish trusting working relationships with External Customers
(investigators and CRO clients) for every client study
What YOU bring to the role:
- Science-related or medical laboratory certification or equivalent
- 2 to 3 years of related experience required
- Ability to perform under pressure, manage multiple projects and respond to
changing priorities and deadlines in a fast-paced environment
- Strong problem solving skills
- Social Process Skills
Passionate about supporting healthy lives with commitment and care? Please apply
today and let us open the door to your extended career journey.
Dynacare has been a “Top Employer” for many years and there is a reason why. We
are a great place to work. At Dynacare, we’re proud to hire the best people. If
you are looking for a meaningful career where you can support healthy lives with
commitment and care – we would like to meet you. We hope you will join us in our
journey to become Canada’s health and wellness solutions leader.
Dynacare is proud to be an equal opportunity employer committed to the
attraction, selection, advancement, and fair treatment of all individuals. We
believe that our diversity is our strength, so we employ a diverse workforce and
respect the needs of all our employees.
