Our Winnipeg Branch is seeking a FULL-TIME on site IT Support Specialist.
FLOFORM Countertops is a Canadian company with its head office in Winnipeg, MB
and has 17 Showrooms and 8 fabricating facilities located in Western Canada and
the Pacific Northwest. FLOFORM manufactures, sells and installs over 20,000
premium surface countertops a year. Established in 1961, FLOFORM is proud to be
one of Canada’s Best Managed Companies.
Position Summary:
As an IT Support Specialist, you will serve as the first point of contact for
all Information Technology requests, incidents, and access needs across the
organization. You will provide technical support for staff, partners, and remote
offices, ensuring a high level of customer service while following established
processes, procedures, and service level agreements.
Qualifications:
- Diploma or degree in Computer Science, Information Systems, or equivalent
combination of education and experience.
- 2-3 years’ experience providing technical support in a Microsoft environment
(desktops, laptops, printers, peripherals). Industry certifications such as
CompTIA, ITIL, Microsoft 365 are considered an asset.
- Working knowledge of networking concepts such as TCP/IP, LAN/WAN, wireless,
firewalls, VPNs
- Familiarity with VoIP systems and collaboration tools; experience with Mitel
phone systems and FortiGate firewalls is an asset.
- Experience supporting and administering Microsoft 365 applications (Outlook,
Teams, OneDrive, SharePoint Online) and Windows 10/11 operating systems.
- Ability to learn and adapt quickly to new software, systems, and processes.
- Strong problem-solving skills with the ability to recommend solutions.
- Exposure to SQL Server or report development (SSRS, Power BI) is an asset.
Duties and Responsibilities:
- Deliver frontline IT support via phone, email, chat, walk-ins, and ticketing
system, ensuring timely resolution and excellent customer service.
- Support hardware including desktops, laptops, mobile devices, printers,
scanners, and telephone equipment.
- Support software and applications including Microsoft 365 suite,
line-of-business applications, and internally developed systems.
- Manage lifecycle activities (onboarding, offboarding, and access changes)
including account provisioning, workstation/device setup, and permissions.
- Document and track incidents, requests, and resolutions in the ITSM/ticketing
system to ensure accuracy and knowledge sharing.
- Support end-user hardware installs, upgrades, and configurations as directed
for both hardware and software.
- Escalate and collaborate with higher-tier teams (network, infrastructure,
applications) to resolve complex incidents or requests.
- Assist in system performance and metrics, by identifying recurring issues,
and escalating root cause analysis.
- Assist in IT projects and rollouts, such as new application deployments,
infrastructure upgrades, and end-user training initiatives.
- Stay current with IT policies and security practices, ensuring compliance in
daily operations and user support.
- Other duties as assigned to support the IT department’s strategic and
operational goals.
- Participate in shared after-hours support rotation as required.
FLOFORM is proud to offer the successful candidate:
- Competitive Wage
- Medical and dental benefits
- RRSP Matching
- Paid Sick Time
FLOFORM Countertops offers a positive and fun working environment that rewards
those who share in our mission: “To consistently provide our Customers the best
countertop purchasing experience available.”
Should this opportunity be of interest to you, contact us today!!!
Submit a resume at www.floform.com/careers [http://www.floform.com]
We look forward to meeting you!
To learn more about us we encourage all applicants to visit our website at
www.floform.com [https://www.floform.com].
We are an Equal Opportunity Employer.
