At Calgary Homeless Foundation, we are dedicated to our purpose of guiding the fight against homelessness. Positioned uniquely within the system of care, we have the ability to observe the many complicating factors that affect those facing or experiencing homelessness. Our broad perspective provides us with a deep understanding of the cause-and-effect dynamics of homelessness. This insight, delivered as an arms-length advisor, enables us to inspire governments, service providers, and our community to undertake a shared responsibility to maximize our collective impact in the fight against homelessness.
We commit to our purpose—and our ambition of becoming the authoritative guide in the fight against homelessness—by demonstrating the following leadership behaviors:
Taking Accountability: Guiding the fight against homelessness with responsibility and integrity.
Fostering a Growth Mindset: Continuously learning and adapting to better serve our mission.
Empowering Others to Succeed: Supporting and enabling our team and partners to achieve their best.
Collaborating for Greater Impact: Working together with various stakeholders to amplify our efforts and outcomes.
The Position
Reporting to the Manager, HMIS, the HMIS Support Specialist is responsible for providing ongoing user support, system training, data quality validation, and continuous system improvements to provide support to a community of over 900 HMIS users across the Homeless Serving System of Care (HSSC). This role will support agencies through HMIS implementation and daily utilization, in addition to maintaining high-quality data collection procedures and documentation. As a member of the HMIS Support Team, the HMIS Support Specialist values collaboration with external agencies, as well as CHF’s internal Data & Analytics and Program & Evaluation teams to further develop a sophisticated homeless management information system.
Areas of Accountability
Monitor helpdesk ticketing system and respond to user requests.
Support digital platform configuration, implementation, and training for agencies/programs.
Support and promote data quality validation across multiple agencies/programs and instruct users to correct accordingly.
Proactively conduct program workflow assessments to optimize HMIS for new and existing programs.
Develop and maintain internal/external documentation (process, training, policies, etc.).
Perform routine and time-sensitive HMIS administrative tasks (process referrals, system upgrades).
Foster collaboration with internal/external stakeholders via cross-functional teams to support the coordination of various projects throughout the homeless-serving system of care.
Drive continuous improvement through collaboration and constructive feedback with manager and team (ability to provide and receive).
Qualifications and Education Requirements
Post-secondary degree/diploma/certification in a field related to Human Services, Information Management, or equivalent experience.
2+ Years of experience in software application support and/or customer support/customer service.
Experience with HMIS ServicePoint and/or Calgary’s Homeless Serving System of Care (HSSC) would be an asset.
Ability to work both independently and with a team.
Strong attention to detail and demonstrated commitment to internal quality control in all communications
Excellent verbal and written communication skills with a proven ability to communicate and explain technical concepts to a non-technical audience.
Proven ability to multi-task and prioritize strategically.
Proficiency with Microsoft Suite, including Outlook, Word, Excel, and PowerPoint presentations.
Please note that Calgary Homeless Foundation requires the successful candidate to provide a police information and vulnerable sector check as a condition of employment.
