As a Service Center Technician at Husqvarna Construction in Mississauga, ONT, Canada, you are responsible for supporting Husqvarna customers and the sales organization in providing routine, non-routine, and highly advanced hands-on support for the customers by evaluating, diagnosing, and repairing equipment. This position is an integral part of reporting design, reliability, and maintenance problems through appropriate channels. This position helps ensure our competitive advantage and is critical to the company by providing the highest level of customer service through hands-on technical service. RESPONSIBILITIES Troubleshooting and Repair of Equipment for Customer Products (80%) Responsible for assisting with the physical unloading and moving of customer equipment Responsible for evaluating and diagnosing equipment for warranty and non-warranty repair in order to determine the most effective and economical repair solution Responsible for performing preventive maintenance and mechanical/electrical/hydraulic repairs as determined during evaluation and diagnosis Responsible for going on service calls to customer location as needed Customer Support/Administrative (20%) Assist with documentation of receipt of equipment in the Service Center Responsible for completing documentation on final repair and service of equipment May be responsible for creating and completing sales order/invoicing process as needed Delivery and pick up of rental machines and parts at customer locations as needed Handle in-person inquiries from customers as needed Assist with regular maintenance of the Service Center to provide a clean, orderly, and safe work environment; including packing and shipping of spare parts and equipment Cleaning and prepping of new machines, demo machines returning from field, and returned rental machines WHAT WE’RE LOOKING FOR Key Skills Excellent communication and customer service skills Proven organizational skills Acceptable demonstrated levels of product knowledge through hands-on experience Demonstrated mechanical, electrical, and hydraulic system troubleshooting skills Demonstrated ability to read, understand, and follow electrical and hydraulic schematics Proven record of complying with safety requirements Education & Experience High school diploma or equivalent 4 years’ previous technical experience Working Conditions Working majority of time in service center environment, occasionally in the field Frequent computer application use in Microsoft Office and company-specific systems Frequent lifting up to 50 pounds/22.68 kilograms Frequent use of hands and fingers, handling or feeling objects, tools or controls, and reaching with hands and arms Frequent use of close and peripheral vision, depth perception, color vision, and ability to adjust focus Occasional overnight travel required Last date to apply: We are continuously accepting applications Shaping great experiences is what we do. With our passion for innovation, we create new solutions to enhance urban and green spaces used and loved by many. Transforming the way the world care for outdoor environments. For more than three centuries we have kept innovating and re-inventing our business. Today we’re the world’s leading producer of outdoor power products for forest, park and garden care, watering products and power tools for construction We are an equal opportunity employer and celebrate diversity. We are committed to create an inclusive environment for all employees and candidates. Together as a team, we can bring the best ideas to life. Diversity and inclusion is about each and every one of us. We are curious, bold, and built by our differences. At Husqvarna Group, we choose to build on various perspectives to create a company that is stronger – and where we have fun together. Learn more about our diversity and inclusion journey here.
