Customer Success Data & Operations Intern

Super.com • Unknown • 1w ago

About Super.com

We started Super.com [https://www.super.com/] to help maximize lives–both the lives of our customers and the lives of our employees– so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized.

We are more than a fast-paced, high-growth tech company [https://www.super.com/press/super-2022-fast-500]; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs [https://www.super.com/careers] that fuel who we are.

About the Role

We’re looking for a Customer Success Data & Operations Intern with a focus in Data Analytics to join our Customer Success Operations team for the Winter 2026 term. This role is perfect for someone who loves working with data but wants to see their work directly influence customer experience. You’ll help unify CSAT data from multiple sources, drive Voice of the Customer insights, and support operational initiatives across chat, self-serve, and emerging Voice AI channels.

You will own and deliver projects end-to-end - gathering data, building reports, recommending changes, and helping implement them. This role blends analytics, operational support, and customer experience strategy.

This is not a traditional data analytics internship. It’s a Customer Success role powered by data, perfect for someone who wants to apply technical skills to real-world customer experience problems and help shape how we serve millions of users.

Challenges You'll Solve

Data Analysis & Integration
Consolidate CSAT data from multiple, non-integrated sources (AI Customer Service Tools, Email Surveys, etc) into a unified reporting view.
Reduce manual review processes by setting up automated or semi-automated workflows.
Set up and support Amplitude and Looker dashboards and analysis to identify trends and drivers of satisfaction across channels.
Voice of the Customer Program
Dive into survey comments and public reviews to extract actionable insights.
Partner with BPO teams for weekly CSAT updates and improvement tracking.
Build detailed insight decks for Product, Ops, and Support.
Voice AI & Bot Optimization
Assist in designing and refining Voice AI playbooks.
Track performance for both Voice AI and AI chatbot flows, surfacing improvement opportunities.
Support initiatives to reduce escalations and improve containment rates.
FAQ & Help Center Optimization
Update and improve FAQs based on search usage patterns and customer feedback.
Support tagging and categorization strategies to improve search accuracy and findability.
Reputation Management Outreach Program
Analyze customer lists to identify high-satisfaction segments for targeted review outreach.
Develop and track success metrics for outreach campaigns.
Ongoing Reporting & Deck Creation
Build monthly reporting decks for leadership.Maintain dashboards, comparison tables, and performance summaries.
Support ad-hoc reporting needs for special projects.
Ownership Requirement
Lead at least one core project end-to-end (e.g., Reputation Management Outreach Program, FAQ Re-bump, Voice AI Playbook setup).

About You

You’re pursuing a degree in Computer Science, Data Analytics, or a related field, and you're excited about how data and processes can improve real-world customer experiences.
You’ve worked with or studied SQL, Looker, Amplitude, or similar tools, and enjoy translating raw data into clean dashboards and clear narratives.
You’re curious about what the data reveals, using those insights to improve how we communicate, support customers, and design their experience.
You have excellent attention to detail and enjoy working in fast-paced environments where priorities shift based on customer needs.
You communicate clearly and enjoy working cross-functionally, collaborating with team members across Ops, Support, and Product.
You’re passionate about delivering better customer experiences through insights, communication, and continuous improvement—not just crunching numbers.

Your Contributions:

Bring technical and operational skills that uncover deeper insights into how customers interact with our products, support channels, and self-serve tools.
Identify key data points and patterns, turning them into actionable insights that guide decisions across Customer Success, Ops, and Product.
Support broader operational initiatives—from improving FAQ structures to refining reporting flows—so the team can work smarter and deliver better customer experiences.
Turn raw data into strategy by shaping customer journeys, streamlining processes, and revealing opportunities we haven’t been able to see through our current manual analysis.

We've Got You Covered

Compensation: We pay our Interns top-of-market. Compensation for this internship will be determined based on the number of prior work terms or internships you have successfully completed, in alignment with our intern pay structure.
$300 one-time home office set-up allowance
$25/week UberEats allowance on Fridays
$300/Term Learning and Development allowance
$120/ Term Fitness/Wellness allowance
Top Talent: Work with the best in the world, including Engineers and Leadership from Google, Meta, Wish, YouTube, Uber, and more.
Build Something Great: Most importantly, build a product millions use worldwide—take ownership, have an impact, and do great work.

\n $22.50 - $28 an hour Compensation for this internship will be determined based on the number of prior work terms or internships you have successfully completed, in alignment with our intern pay structure. \nWe Believe in Equal Opportunity We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner.

We Believe in Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner.