Fastfrate is looking for an experienced Dispatcher to join our team!
The Driver Coordinator (Afternoon 12:00pm - 8:30pm, Monday - Friday) is the main
point of contact between the backbone of the transportation industry (our AZ
Drivers) and the organization. This role is responsible for effectively
coordinating a group of drivers to success through continual communication from
the shipment pick-up to delivery and ensuring the appropriate internal
departments (i.e. Customer Service, Breakdown, Customs) are aware of any
updates. Position represents the company in a positive image with employees,
customers and the community always performing in a safe and ethical manner to
achieve financial success. Enjoys working in challenging situations, remaining
calm and level-headed in stressful situations. The candidate will have industry
experience, preferably within a unionized environment.
The Opportunity
We are currently hiring a Dispatcher to join our Operations Team in Edmonton,
Ontario for an afternoon shift, 3:0 This is a great opportunity for someone
who’s not afraid to roll up their sleeves and do what needs to be done to make a
significant contribution in positioning a forward-thinking company to the next
level of achievement.
Primary Responsibilities
- Communicate dispatch information to Drivers
- Monitor and respond to driver’s satellite messages
- Participate in and support driver retention initiatives
- Collaborate with Customer Service and Planning teams to efficiently solve
problems
- Maintain fair and equitable distribution of work
- Monitor driver performance and miles
- Coach driver’s regarding customs, hazmat, hours of service, policy,
regulations, satellites
- Develop solutions for any driver inquiries
- Update customer websites
- Communicate & problem solve with customers as required
- Other duties as assigned
Desired Qualifications and Attributes
- Minimum of 2 years truckload dispatch experience is an asset
- Must have a minimum of 1 year of Customer Service experience
- Working knowledge of the North American transportation industry
- ACE and Customs/border crossing experience an asset
- Keen interest in building relationships with your team of drivers and
co-workers
- Desire to urgently resolve incidents that occur while driver is delivering
their load
- Exhibits a conscious effort to understand the causes instead of just the
effects of a situation
- Completes daily tasks autonomously, but enjoys collaborating with others when
solving problems
- Meticulous attention to detail
- Good communications skills (written and verbal)
- Intermediate level computer skills and proficient keyboarding
