Join Syntronic: Where Your Innovation Shapes the Future
At Syntronic, we don't just follow industry trends—we set them! Join us in
partnering with visionary companies and the brightest minds to turn
ground-breaking ideas into reality. Imagine working on cutting-edge telecom
advancements, pioneering automotive tech, life-saving healthcare innovations,
and next-gen industrial automation. Our projects are diverse, impactful, and at
the forefront of technological innovation. Be a part of something extraordinary!
Who are we?:
Syntronic is a global leader in design and development, specializing in
electronics, electro-mechanics, and software. We’re not just a company; we’re a
community of innovators. Our teams work on projects that define the future—from
creating state-of-the-art communication systems and autonomous vehicles to
advancing IoT solutions that revolutionize everyday life. At Syntronic, your
work will make a real difference.
What we're looking for:
We are seeking individuals who want to:
· Collaborate with top-tier clients on transformative, cutting-edge
projects.
· Engage with and learn from industry leaders
· Innovate from concept to completion, ensuring high standards.
· Gain international experience on global projects.
· Thrive in an entrepreneurial environment that supports new ideas.
· Explore multiple sectors like telecommunications, automotive,
healthcare, and industrial automation.
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What you'll do
- Communicate effectively in both English and Mandarin (written and spoken)
with customers and colleagues to resolve technical issues.
- Take responsibility for Geek+ systems in customer environments, providing
fast responses and practical solutions.
- Log, track, and document all incidents in the SS ticketing system.
- Assess incidents by severity and impact to prioritize and escalate issues
when necessary.
- Work directly with Level 2 Technical Support on production issues.
- Support Hardware and cross-functional teams in troubleshooting and resolving
production issues.
- Maintain and update internal documentation and system knowledge for the
support team.
What you'll need to get the job done
- Bachelor’s degree in Computer Science or a related field.
- Fluency in both Mandarin and English is required
- 1+ year of hands-on IT support or service experience; warehouse operations
experience.
- Strong database and SQL skills
- Solid foundation in Linux, networking, and database performance
troubleshooting.
- Strong analytical and problem-solving skills with patience and
professionalism when working on customer sites.
- Self-driven and customer-focused, with a commitment to achieving customer
success.
What will make us REALLY love you
- Experience with automation, robotics, or warehouse management systems.
- Experience with Crystal Reports.
- Exposure to ITIL processes or formal incident/change management practices.
- Prior experience in a bilingual customer-facing technical support role.
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What you’ll love about us:
At Syntronic, our employees are our greatest asset. We foster innovation,
collaboration, and excellence, offering opportunities for personal and
professional growth. Join a global community that values creativity and
diversity.
Ready to Shape the Future with Us?
If you’re ready to elevate your career and be part of a team that’s making a
real impact, we want to hear from you. Apply today and embark on your journey
with Syntronic, where your ideas and innovations can truly make a difference.
