Are you passionate about developing transformational strategies and driving operational excellence through workflow process improvement?
Join our team and what we'll accomplish together
The Wireless Core team within Platforms, Technology, and Services (PT&S) spans critical services including voice, messaging, and mobility services for consumers and businesses. From technology development to deployment and service assurance, our work is fundamental to TELUS' success in connecting Canadians.
We are seeking a Senior Strategy Manager to lead critical process documentation and improvement initiatives that directly enhance operational efficiency, collaboration, and service delivery. This high-visibility role combines strategic planning, process optimization, and stakeholder leadership to define the future direction of our operational excellence initiatives. As a key leader, you'll partner with executives and cross-functional teams across the Wireless Core organization to shape strategic direction, streamline processes, and optimize operations.
What you'll do
Strategic Process Leadership:
Design and execute strategic roadmaps for workflow improvement initiatives that drive competitive advantage and measurable operational outcomes
Lead comprehensive process assessments to identify gaps, inefficiencies, and opportunities for optimization across Wireless Core operations
Develop and implement repeatable, formalized processes for roadmap ideation, requirements gathering, and change/incident management
Process Documentation & Improvement:
Facilitate stakeholder workshops with Wireless Core teams and internal stakeholders to assess current-state collaboration methods
Lead 'blank slate' business process redesign initiatives rather than retrofitting existing workflows
Create formal documentation outlining improved workflows, handoffs, and operational procedures
Deliver clear, actionable process maps, SOPs, and playbooks that enhance cross-functional collaboration
Operational Excellence:
Drive operational improvements by streamlining processes, enhancing cross-functional communication, and leveraging digital tools
Identify opportunities to apply AI and automation for improved efficiency and decision-making
Monitor business performance through KPIs and strategic analysis, providing actionable insights for strategy refinement
Recommend tools, communication methods, and governance models to sustain new processes
Key Deliverables
Stakeholder interview and workshop schedules
Current vs. future state process maps
Written documentation of new collaboration models and operational procedures
RACI matrices, intake forms, and governance cadence recommendations
Strategic roadmaps and business transformation initiatives
Executive briefing materials and performance dashboards
What you bring
5+ years of experience in business process improvement, operational excellence, strategy consulting, or corporate strategy roles
Proven ability to lead strategic initiatives from concept to execution, delivering measurable business results and driving business transformation
Strong background in stakeholder alignment and business process reengineering with demonstrated experience facilitating cross-functional workshops
Exceptional analytical and problem-solving skills, with demonstrated financial acumen and ability to translate complex data into clear insights and actionable recommendations
Outstanding communication, presentation, and storytelling skills, with experience delivering clear, persuasive narratives to senior executives
Proven ability to build trusted relationships across senior leadership and cross-functional teams, driving alignment and coordinated execution
Experience managing and executing large, complex projects, balancing strategic thinking with hands-on delivery
Ability to thrive in fast-paced, evolving environments, quickly assessing shifting priorities and navigating ambiguity
Bachelor's degree in Business, Economics, Engineering, or a related field; MBA or relevant graduate degree is an asset
Great-to-haves:
Telecommunications/technology industry experience
Familiarity with TELUS culture, telecom environments, or Agile frameworks
5+ years of working knowledge of strategic planning methodologies
Proficiency with Google Suite and digital collaboration tools
Location: Any major Canadian city
