At Northview, we are a passionate, community-focused team dedicated to making our properties the best they can be. We are proud to live, work, and play in the neighborhoods we serve, next to our residents, hotel guests, and commercial tenants across Canada.
We are looking for an Operations Manager, Hotel to join our Hotel team in Inuvik, NT. Reporting to the General Manager, Hotel, you will anticipate the needs and exceed the expectations of the owners, their customers, as well as their employees by achieving profitability and customer service goals all while providing their employees an exceptional place to work. The Operations Manager, Hotel will succeed by demonstrating they have the know-how to deliver on the vision, the mission and uphold the culture of the hotel chain. This position requires the ability to be flexible with hours of work, as you would be on call when additional support is needed. Shifts would include weekends, days, and evenings.
Priority consideration will be given to enrolled participants of the Gwich'in Comprehensive Land Claim Agreement and beneficiaries of the Inuvialuit Final Agreement.
This position requires the ability to be flexible with hours of work, as you would be on call when additional support is needed. Shifts would include weekends, days and evenings.
Responsibilities:
Monitoring operational efficiencies to ensure profitability while meeting operating and capital budgets
Maximizing revenue per available room
Providing staff with skills training to provide value-added service to customers and monitor the success of training
Monitoring customer satisfaction ratings and developing plans to maintain or increase customer satisfaction as required
Attracting, hiring, and retaining qualified employees who deliver on key objectives
Providing leadership and guidance to maintain high morale throughout the hotels
Ensuring all health and safety standards are exceeded
Maintaining all month-end documentation and providing the accounting department with accurate reports
Providing cash/credit card summaries as required
Ensuring banking is completed daily
Qualifications:
A High School Diploma or GED required
A Diploma in Hospitality Management is considered an asset
Minimum of 5 years working experience in the hotel industry, demonstrating progression with each career move
3 years experience in a leadership capacity
Previous experience with budgeting and forecasting
Ability to demonstrate being both a leader and team player
Superior English communication skills, both written and verbal
Excellent customer service and interpersonal skills
Ability to set and monitor goals and provide status updates as required
Ability to set priorities for self and others in the hotel
A fun, positive attitude with a sense of humour
Benefits:
Competitive pay
Extended health care including medical, dental, and vision coverage
Life insurance, drug coverage, and wellness programs
Discounts on rent at Northview properties
Vacation Travel Assistance for Northern employees
If your background matches the qualifications listed above and you are looking for an opportunity to make a difference in the communities we serve, please submit your resume in confidence. Please note, only those candidates chosen to continue through the selection process will be contacted. Northview welcomes and encourages applications from people with disabilities.
