PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management.
Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as
approximately two-thirds of the Fortune 100, PagerDuty is essential for
delivering always-on digital experiences to modern businesses.
Join us. [https://careers.pagerduty.com/] At PagerDuty, you'll tackle complex
problems, collaborate with kind and ambitious people, and help build a more
equitable world—all in a flexible, award-winning workplace.
We are seeking an Intermediate Software Engineer to join our Growth and
Insights Engineering team. As an experienced member of our team, you will drive
software engineering initiatives, get an opportunity to participate in technical
decisions for robust, scalable solutions, and get mentored by engineers of high
caliber.
As an engineer on the Growth and Insights team, you’ll be working on the
following:
- The analytics features that deliver key operational insights to our customers
about their digital operations.
- Support the encouragement of the growth and maturity of our customer’s usage
of the whole PagerDuty product suite of features through insights and
recommendations.
- Businesses rely on our metrics & insights to lower time to resolution,
improve customer experience and reduce toil for their engineering teams.
You’ll help us realize our long-term vision for the product by architecting
and building robust data transformation pipelines, flexible dimensional
models and performant queries that scale to our increasing data needs.
- Responsible for the availability of our public analytics API, which helps
customers build their own reporting capabilities on top of our platform. In
addition to the backend data and API work, you will also help support the
front end UIs that present the insights to the customer.
Key Responsibilities:
- From day one, you’ll be designing, coding, testing and shipping backend
applications or micro-services, APIs or front-end interfaces that ensure we
deliver secure, highly reliable and scalable solutions to our customers.
- Build and develop the core infrastructure and tooling
- Help drive and define team standards by participating in code reviews
- Collaborate with product and UX to deliver the highest quality customer
experiences
- Lead post incident reviews and drive systematic improvements to prevent
recurring issues
- Collaborate with other engineering teams globally to define and implement
development standards
- Champion observability and monitoring best practices across the organization
- Participate in a 24/7 on-call rotation. And yes, we use PagerDuty to manage
our on-call schedules
Basic Qualifications:
- 2+ years of experience designing, building, and operating large systems with
scalability, availability, and performance requirements.
- Development experience working on customer-facing and web-based systems.
- Experience with monitoring, observability and logging platforms (e.g.
DataDog, New Relic, SumoLogic, Splunk, Segment)
- Proficiency in at least one programming language (e.g. Python, Java, Ruby,
Elixir etc.)
- Have operational experience with modern data stack patterns & tools (e.g.
ELT, Kafka,applying software engineering principles to data problems, etc.)
- Strong verbal and written communication skills.
Preferred Qualifications:
- Experience or School courses in AI based development creating agents
- Experience building user-facing public APIs
- Have built or worked on a customer-facing analytics product
- Have experience working with Elixir and Snowflake
- Experience working in a cloud data warehouse technology such as Redshift or
Snowflake
- Understanding of data modeling (star schema, etc.), extract transform load
(ETL) processes
- Have an eye for sleek design
This role is expected to come into our PagerDuty office 1 day per month, so you
can thrive in your new role and fully embrace being a Dutonian!
The base salary range for this position is 109,000 - 165,000 CAD. This role may
also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range,
which is subject to change based on primary work location, reflects the minimum
and maximum base salary we expect to pay newly hired employees for the position.
Within the range, we determine pay for an individual based on a number of
factors including market location, job-related knowledge, skills/competencies
and experience.
Your recruiter can share more about the specific offerings for this role, as
well as the salary range for your primary work location during the hiring
process.
Hesitant to apply?
We encourage you to submit your resume even if you don't meet every requirement.
We value potential and consider each candidate's full professional story.
Whether you're exploring a career change or taking your next step, we look
forward to reviewing your application. If this just isn’t the right role or time
Where we work
PagerDuty operates a hybrid work model with offices
[https://careers.pagerduty.com/locations] in 8 major cities: Atlanta, Lisbon,
London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer
flexibility within our established locations, we cannot employ candidates
residing in:
Location restrictions:
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western
Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI,
Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New
Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.
How we work
Our values [https://careers.pagerduty.com/#values] guide how we support
customers, collaborate with colleagues, develop products, and foster a culture
of belonging. They define not just our actions, but what it means to be
Dutonian.
People Leaders at PagerDuty are responsible for creating high performance
environments that drive accountability. PagerDuty has four key dimensions that
define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and
Lead the Future. Each dimension has three associated competencies to give
leaders a shared language for guiding their development, career, promotion, and
succession planning discussions. Our Manager Expectations serve as a practical
guide for managers to understand their responsibilities, prioritize their
efforts, and drive engagement and performance.
What we offer
As a global organization, our total rewards approach is competitive with
industry standards and aligned with local laws and regulations. Learn more,
including country-specific offerings, on our benefits site
[https://careers.pagerduty.com/global-benefits].
Your package may include:
- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in
addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant
parent (some countries have longer leave standards and we comply with local
laws)*
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management.
The PagerDuty Operations Cloud is an AI-powered platform that empowers business
resilience and drives operational efficiency for enterprises. With a generative
AI assistant at its core, PagerDuty empowers teams to detect and resolve issues
in real time, orchestrate complex workflows, and drive continuous improvement
across their digital operations. Trusted by nearly half of both the Fortune 500
and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100,
PagerDuty is essential for delivering always-on digital experiences to modern
businesses
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for
Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in
Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site [https://careers.pagerduty.com/home]
and @pagerduty on Instagram.
Additional Information
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on
the basis of race, religion, color, national origin, gender, sexual orientation,
age, marital status, parental status, veteran status, or disability status. Your
privacy is important to us. By submitting an application, you confirm that you
have read and understand PagerDuty's Privacy Policy
[https://www.pagerduty.com/privacy-policy/].
PagerDuty is committed to providing reasonable accommodations for qualified
individuals with disabilities in our job application process. Should you require
accommodation, please email accommodation@pagerduty.com and we will work with
you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.
