About Versapay 🚀
Versapay turns accounts receivable (AR) into a competitive advantage.
Inefficient AR processes slow cash flow and stall growth. Versapay removes
friction, unlocks working capital, and accelerates momentum — giving finance
leaders the clarity and control they need to drive business forward.
Versapay automates accounts receivable, removing barriers to collecting and
reconciling B2B payments. Our solutions connect finance teams, customers, and
business systems in one ecosystem to ensure cash flow clarity. With over 10,000
customers and 5M+ companies transacting on the platform, Versapay processes over
110M transactions and $257B annually.
Think you might be the next Veep to join? Read on!!
Here’s how you’ll make a huge impact here – and on your career:
At Versapay, we're seeking an experienced Customer Success Manager to join our
Software-focused team. This role is ideal for a seasoned professional with a
strong background in managing a strategic portfolio of customers and/or
Fintech/Payments, who can leverage their expertise to become a strategic advisor
to our customers.
This is an excellent opportunity for a highly self-motivated person with a
passion for both strategy and impact, looking for the experience to build and
scale with our team.
Reporting to the Director of Customer Success, you'll be a key player
responsible for delivering a world-class experience our customers have come to
expect. Your mission will be to manage long-term relationships, develop a deep
understanding of our customers' businesses, and explore innovative ways that
Versapay products can support their objectives.
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What you'll do:
- Customer Lifecycle Management:
- Seamlessly transition customers from onboarding to long-term adoption
- Focus on growing installed base revenue
- Conduct training sessions, regular cadence calls, and Executive Business
Reviews (EBRs)
- Growth and Retention:
- Develop and maintain Success Plans in collaboration with customers
- Create and track shared KPIs for retention and growth strategies, including
cross-sells, upsells, renewals, and churn mitigation
- Customer Advocacy:
- Collaborate with sales, professional services, support, underwriting,
marketing, and product teams
- Represent customer needs in product development initiatives
- Problem Resolution:
- Partner with Customer Care to maintain visibility into customer issues
- Act as an advocate for high-severity requests
- Drive cross-functional resolution efforts
- Process Improvement:
- Propose scalable enhancements to our customer journey
- Identify and analyze multi-client issues to forecast potential churn risks
Qualifications:
- 5+ years of experience in Customer Success or Account Management roles within
SaaS-based companies
- Proven track record managing high ARR customers in the Fintech industry
- Demonstrated experience managing strategic accounts and engaging with C-level
executives
- Strong presentation skills with a history of delivering compelling proposals
and reviews to senior leadership
- Bachelor's Degree in Business, Marketing, Communications, Economics, or
related field
- Knowledge of strategic account management methodologies and best practices
- Proficiency in creating and delivering high-impact presentations to diverse
audiences, including C-suite executives and decision-makers
What you'll bring to the team:
- Customer Obsession: Unwavering focus on customer needs, with the ability to
view problems from the customer's perspective and make decisions based on
their business impact.
- Strategic Thinking: Capacity to understand complex business scenarios and
align Versapay solutions with customer objectives.
- Relationship Building: Exceptional interpersonal skills to foster strong,
long-term partnerships with key stakeholders at all levels, internally and
externally
- Analytical Acumen: Data-driven mindset with the ability to leverage metrics
for assessing success and identifying improvement opportunities.
- Industry Expertise: In-depth knowledge of the payments landscape, ERP
systems, and emerging trends in financial technology.
- Problem-Solving: Adept at navigating complex technical and business
challenges, with a proven ability to drive innovative solutions.
- Leadership: Ability to influence cross-functional teams and drive initiatives
that impact customer success and company growth.
- Adaptability: Flexible approach to new challenges in a fast-paced, evolving
industry
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$85,000 - $105,000 a year
Salary range above reflects base salary only. Total OTE ranges from
$105,000-$130,000 CAD.
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LI-Remote
We are an equal opportunity employer and value diversity at our company. We do
not discriminate on the basis of race, religion, color, national origin, gender,
sexual orientation, age, marital status, veteran status, or disability status.
