*This role is open to candidates at the Sr Manager through Sr Director level,
with responsibilities and scope adjusted based on experience
Our client, a MedComms/Life Sciences consultancy, is seeking talented client
services professionals at the Account Manager, Senior Account Manager, or
Account Director level to join a growing medical communications agency. This
role is ideal for candidates with experience in healthcare, pharmaceutical, or
life sciences communications who thrive on building client relationships,
managing projects, and contributing to business growth.
Depending on experience level, the successful candidate will take on
responsibilities ranging from hands-on account management and content oversight
to strategic client leadership, team management, and organic business
development.
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Key Responsibilities:
Client & Account Management:
- Build and maintain strong client relationships through proactive and
responsive service.
- Act as the primary contact for assigned accounts, ensuring client
satisfaction and long-term partnership.
- Lead account planning, including strategy development, insights gathering,
and identifying growth opportunities.
- Contribute to and/or lead proposal development and presentations for new
business opportunities.
Project & Content Management:
- Manage day-to-day execution of medical communication projects, ensuring
delivery on time, within budget, and to the highest quality standards.
- Oversee content development, including review, fact-checking, referencing,
proofreading, and managing revisions with writers, translators, and
physicians.
- Support or lead accreditation processes (CHE, CFPC, Royal College).
- Coordinate and manage timelines, budgets, and deliverables across multiple
projects and stakeholders.
- Develop briefing documents, content templates, contact reports, and other
client-facing materials.
Team Leadership & Collaboration:
- Supervise and mentor team members and/or freelance contributors, fostering
collaboration and performance excellence.
- Provide training and guidance on internal processes, content standards, and
client expectations.
- Collaborate closely with internal teams to ensure seamless execution and
alignment with project objectives.
Financial & Business Development:
- Develop, track, and manage project budgets, reconciling accounts and
addressing variances as needed.
- Maximize revenue recovery across accounts and ensure financial efficiency in
project delivery.
- Identify and secure organic growth opportunities within existing accounts;
support business development efforts with new clients and therapeutic areas.
- Contribute to the preparation and submission of grant proposals and funding
requests.
Stakeholder & KOL Relations:
- Build and maintain strong professional relationships with healthcare
providers, physicians, and key opinion leaders.
- Ensure effective engagement and communication with stakeholders across
therapeutic areas.
Qualifications:
- Bachelor’s degree in life sciences, health sciences, or related field
(advanced degree an asset).
- 6-10+ years of progressive client services/account management experience in
medical communications, pharmaceutical, healthcare, or life sciences.
- Proven ability to manage multiple projects and stakeholders simultaneously.
- Strong understanding of pharmaceutical/healthcare industries, regulatory
codes (e.g., Innovative Medicines Canada, PAAB), and accreditation processes.
- Excellent writing, editing, and communication skills with keen attention to
detail.
- Demonstrated leadership, team management, and mentoring abilities.
- Strong proficiency with Microsoft Office (Word, PowerPoint, Excel, Outlook).
- Bilingual (French/English) is an asset.
What is Offered:
- A dynamic, collaborative, and purpose-driven environment.
- Exposure to innovative medical communications projects that make a real
impact.
- Opportunities for growth, leadership, and learning at all levels.
- Flexibility through a hybrid work environment.
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AIP Connect believes in equal opportunity. Our recruitment consultants are
committed to inclusive recruitment and selection practices and will not
discriminate based on age, colour, ability, national origin, race, religion,
sex, or sexual orientation.
Accessibility: If you need any accommodations during the interview process,
please let us know.
For the most accurate and up-to-date details on this role, please refer directly
to AIP Connect’s careers page, as third-party sites may not reflect current
information.
