PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management.
Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as
approximately two-thirds of the Fortune 100, PagerDuty is essential for
delivering always-on digital experiences to modern businesses.
Join us. [https://careers.pagerduty.com/] At PagerDuty, you'll tackle complex
problems, collaborate with kind and ambitious people, and help build a more
equitable world—all in a flexible, award-winning workplace.
ABOUT PAGERDUTY
PagerDuty is building the next generation of our core web platform to enable
rapid product innovation, clear domain ownership, and a maintainable, scalable
foundation for the future. The Web Evolution team is a high-impact group within
the Ops Cloud Platform organization, chartered to lead this transformation and
empower teams to confidently own and evolve their domains.
KEY RESPONSIBILITIES
- Ruby on Rails Leadership: Serve as the organization’s foremost expert in Ruby
on Rails, bringing the latest best practices, patterns, and innovations to
our core web platform.
- Architectural Strategy: Define and drive the technical architecture for our
web platform, focusing on modularity, scalability, and maintainability using
modern Rails patterns and tools.
- Modernization & Innovation: Identify opportunities to evolve our platform
architecture, leveraging the latest Rails features, gems, and community
standards to improve developer experience and system performance.
- Collaboration & Enablement: Partner closely with domain teams to understand
their needs, provide technical guidance, and ensure seamless integration of
new features and improvements.
- Best Practices & Standards: Establish and promote guidelines for
high-quality, maintainable Rails code, automated testing, and CI/CD.
- Mentorship & Knowledge Sharing: Mentor engineers across the organization,
lead technical discussions, and create training materials to elevate Rails
expertise company-wide.
- Communication & Influence: Act as a key liaison between platform and domain
teams, facilitating clear communication, driving consensus, and ensuring
alignment on technical direction.
- Continuous Improvement: Stay current with the Ruby on Rails ecosystem,
proactively introducing new tools, techniques, and patterns to keep our
platform at the forefront of modern web development.
BASIC QUALIFICATIONS
- 8+ years of experience building and architecting large-scale web applications
with Ruby on Rails.
- Deep, up-to-date expertise in Ruby on Rails, including the latest features,
patterns, and best practices.
- Proven track record of leading technical transformations or platform
modernization in production environments.
- Experience with modularization, service boundaries, and evolving complex
Rails systems.
- Significant experience designing, building, testing, and operating
distributed systems in a SaaS environment, with a focus on scalability,
reliability, and performance.
- Experience with technologies such as AWS, Kubernetes, Kafka, Redis, MySQL,
and modern observability and CI/CD tooling.
- Excellent communication and collaboration skills, with the ability to partner
effectively across multiple engineering teams.
- Demonstrated ability to mentor and influence engineers at all levels.
PREFERRED QUALIFICATIONS
- Experience as a technical leader or architect on platform or infrastructure
teams, especially in high-growth SaaS environments.
- Familiarity with AI-assisted development tools and modern Rails ecosystem
gems.
- Strong understanding of domain-driven design and strategies for incremental
modernization.
- Track record of enabling and supporting shared code ownership models.
- Passion for building maintainable, scalable systems and empowering teams to
move fast with confidence.
WHY JOIN US?
You’ll play a pivotal role in shaping the future of PagerDuty’s core platform,
working on impactful technical transformations. You’ll have the opportunity to
influence architecture, culture, and best practices across the organization,
while collaborating with talented engineers and leaders who are passionate about
building for scale and reliability.
This role is expected to come into our Toronto office 1 day per week,, so you
can thrive in your new role and fully embrace being a Dutonian!
The base salary range for this position is 157,000 - 238,000 CAD. This role may
also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range,
which is subject to change based on primary work location, reflects the minimum
and maximum base salary we expect to pay newly hired employees for the position.
Within the range, we determine pay for an individual based on a number of
factors including market location, job-related knowledge, skills/competencies
and experience.
Your recruiter can share more about the specific offerings for this role, as
well as the salary range for your primary work location during the hiring
process.
Hesitant to apply?
We encourage you to submit your resume even if you don't meet every requirement.
We value potential and consider each candidate's full professional story.
Whether you're exploring a career change or taking your next step, we look
forward to reviewing your application. If this just isn’t the right role or time
Where we work
PagerDuty operates a hybrid work model with offices
[https://careers.pagerduty.com/locations] in 8 major cities: Atlanta, Lisbon,
London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer
flexibility within our established locations, we cannot employ candidates
residing in:
Location restrictions:
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western
Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI,
Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New
Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.
How we work
Our values [https://careers.pagerduty.com/#values] guide how we support
customers, collaborate with colleagues, develop products, and foster a culture
of belonging. They define not just our actions, but what it means to be
Dutonian.
People Leaders at PagerDuty are responsible for creating high performance
environments that drive accountability. PagerDuty has four key dimensions that
define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and
Lead the Future. Each dimension has three associated competencies to give
leaders a shared language for guiding their development, career, promotion, and
succession planning discussions. Our Manager Expectations serve as a practical
guide for managers to understand their responsibilities, prioritize their
efforts, and drive engagement and performance.
What we offer
As a global organization, our total rewards approach is competitive with
industry standards and aligned with local laws and regulations. Learn more,
including country-specific offerings, on our benefits site
[https://careers.pagerduty.com/global-benefits].
Your package may include:
- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in
addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant
parent (some countries have longer leave standards and we comply with local
laws)*
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management.
The PagerDuty Operations Cloud is an AI-powered platform that empowers business
resilience and drives operational efficiency for enterprises. With a generative
AI assistant at its core, PagerDuty empowers teams to detect and resolve issues
in real time, orchestrate complex workflows, and drive continuous improvement
across their digital operations. Trusted by nearly half of both the Fortune 500
and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100,
PagerDuty is essential for delivering always-on digital experiences to modern
businesses
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for
Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in
Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site [https://careers.pagerduty.com/home]
and @pagerduty on Instagram.
Additional Information
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on
the basis of race, religion, color, national origin, gender, sexual orientation,
age, marital status, parental status, veteran status, or disability status. Your
privacy is important to us. By submitting an application, you confirm that you
have read and understand PagerDuty's Privacy Policy
[https://www.pagerduty.com/privacy-policy/].
PagerDuty is committed to providing reasonable accommodations for qualified
individuals with disabilities in our job application process. Should you require
accommodation, please email accommodation@pagerduty.com and we will work with
you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.
