Kensington delivers the world’s most personal travel experiences. We bring to
life each client’s desire to travel in a way that’s tailored specifically for
them, in the company of local private guides who ensure that they enjoy the
authentic best of their destination. The result is a unique journey rich in
memories that last a lifetime.
We achieve this because of our extraordinary people, experts with deep knowledge
of their destinations. For over 120 countries worldwide, and across each of our
brands – Tours, Cruises, Villas, Yachts, Jets, and Air.
To learn more about Kensington, visit kensingtontours.com
[http://kensingtontours.com/]
The Leisure Air Expert work closely with Kensington Tours’ sales team to
facilitate all aspects of air travel for the Company’s clients. Kensington is a
multi-award-winning premium and luxury tour operator offering tailor-made,
private guided experiences to the world’s most extraordinary destinations. This
role will be responsible for coordinating complex international air itineraries
utilizing the company’s preferred airline suppliers to present the best air
itineraries. With the goal of increasing sales conversion for Kensington Tours
land programs or on air only requests, there will be the need to deal directly
with the client or the client’s
Key Accountabilities:
- Build leisure air itineraries (primarily for US-based customers) and pricing
options via the company’s proprietary booking platform and coordinate the
clients land/tour booking to provide them a seamless travel experience.
- Manipulate complex international itineraries for the purpose of best pricing
options utilizing published and net fare pricing options while taking
commission opportunities and preferred supplier strategy into consideration.
- Work directly with Kensington Tours’ customers (travelers) and/or their
travel advisors
- Achieve monthly sales goals for air sales
- Process ticket requests and manage all schedule changes submitted by the
airlines ensuring there is no disruption to the client’s tour itinerary.
- Maintain up to date knowledge of company’s airline contracts with preferred
suppliers to ensure best utilization opportunities.
- Utilize excellent customer service skills to resolve any issues that surface
with customers air travel arrangements.
- Stay fully informed and up to date on all airline rules and regulations and
other industry requirements and accurately apply this information to all
airline reservations offered as well as communicating any relevant
information to the client.
Qualifications
- 3+ years of leisure or luxury travel consultative sales experience
- 3+ years Sabre GDS experience
- Experience working with VIP/luxury clienteles including first and business
class air travel highly preferred
- You understand that luxury requires an elevated client experience
- Proven ability in building relationships with clients and working
collaboratively with a team
- Demonstrated experience with Air Sales and a familiarity with airline
contracts, refunds, exchanges, consolidators, international airline
commission and net fare agreements
- Excellent knowledge of international airfare routings and worldwide
geography
- Experience with US originating air itineraries, ticketing and fare rules
preferred
- Motivated to achieve sales targets and other Key Performance Indicators
- Exceptional oral communication and written e-mail skills
- Exceptional attention to detail
- Excellent problem-solving skills with the ability to think independently &
escalate issues as needed
- The ability to multi-task and be organized in a fast-paced environment
- TICO certified
We are committed to providing employment accommodation in accordance with the
Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities
Act. If you require accommodation due to a disability at any stage of our hiring
process, please advise us when completing your application.
We thank all candidates for their interest however only those selected for an
interview will be contacted.
