As part of the Solutions Architecture team, the Senior Solutions Consultant will
provide subject matter expertise that directly supports PointClickCare's
strategic objectives in the market. As a custodian of best practices, the Senior
Solutions Consultant provides current state process assessments, opportunity
assessments and strategic technology insights that are in-line with supporting
customers to market best practice processes. The Senior Solution Consultant will
be diligent, customer centric, agile, transparent and a strong communicator.
This individual will build relationships with strategic customers and internal
teams to become the trusted advisor on how to leverage product development,
process improvement, align people and leverage tools to achieve desired business
goals. The successful candidate will lead an in-depth analysis of the customers’
existing business or clinical processes and provide recommendations to
cross-functional teams to support our goals in the market. The Senior Solutions
Consultant will be a change agent for our internal transformation to a customer
centric process and approach for engagements. The applicant should expect up to
50% required on site travel to customer and company sites.
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Key Responsibilities
- Drives customer-centricity and continuous improvement cross-functionally by
actively prioritizing customer needs and continuously iterating to enhance
their experience
- Acts as trusted advisor to strategic customers; understanding their unique
challenges and demonstrating how solutions deliver measurable value;
capturing feedback to inform product development and planning
- Collaborates with Product Management on solution business case, solution/UX
design, development partners/early adopters, prioritization of customer
feedback, and solution validation. Lead a team of individual contributors,
mentor, guide and support them (dotted line, not direct reporting
relationship)
- Coach and mentor team members to help them reach their full potential.
- Lead by example and create an inspiring team environment with an open and
inclusive culture.
- Set clear team goals and expectations and monitor progress towards achieving
them.
- Encourage open and timely communication within the team and with other
departments.
- Provide day-to-day direction to a team of support or entry-level employees. -
Act as an organization-level lead for projects.
- Serve as a champion for the team, reinforcing processes, and ensuring that
the team is prepared and ready to attend all training sessions.
- Understand customer organizational change management needs, with ability to
assess organizational readiness for recommendations. Consult with our sales
team and customer success managers to ensure ongoing customer success
- Develops and executes market-specific programs that showcase the benefits of
our solutions, using data to demonstrate value; Establishes and owns the
definition of best practices and centers of excellence
Minimum Qualifications
- Post-secondary education in healthcare or regulated health professional
designation preferred
- 5+ years, in long term and post-acute care setting providing consulting
services for clinical,financial and/or business development/marketing
departments
- Experience implementing or using the PointClickCare or other applications in
market settings
- Self-starter, able to work independently, prioritize to deliver on time,
adapt priorities and a flexible approach to sharing client insights
Preferred Qualifications
- Masters degree
- Experience in a software support and consulting environment
- Demonstrate change agent qualities for customer-centric approach to
engagements. Mentor staff with less experience.
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$135,000 - $150,000 a year
At PointClickCare, base salary is one of the many components that make up our
total rewards package. The Canadian base salary range for this position is
$135,000 - $150,000 + bonus + equity + benefits. Our salary ranges are
determined by job and level. The range displayed on each job posting reflects
the target for new hire salaries for the position across all Canadian locations.
Within the range, individual compensation is determined by job-related skills
and knowledge, relevant experience including professional and lived experience,
and/or work location. Your recruiter can share more information about our total
rewards package during the hiring process.
\n
At PointClickCare, base salary is one of the many components that make up our
total rewards package. The Canadian base salary range for this position is
$135,000 - $150,000 + bonus + equity + benefits. Our salary ranges are
determined by job and level. The range displayed on each job posting reflects
the target for new hire salaries for the position across all Canadian locations.
Within the range, individual compensation is determined by job-related skills
and knowledge, relevant experience including professional and lived experience,
and/or work location. Your recruiter can share more information about our total
rewards package during the hiring process.
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