MaintainX is the world's leading Asset and Work Intelligence platform for
industrial and frontline environments. We are a modern IoT-enabled cloud-based
tool for reliability, safety, and operations on physical equipment and
facilities. MaintainX powers operational excellence for 10,000+ businesses
including Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag,
Cintas, Xylem, and Shell.
We recently completed a $150 million Series D funding round, bringing our total
funding to $254 million and valuing the company at $2.5 billion.
The Director of Integration Services & Strategy is responsible for leading the
successful delivery of integration services to clients within the professional
services organization. This role oversees a cross-functional team of integration
consultants and developers, owns the integration delivery roadmap, and ensures
scalable, high-quality implementations that meet client needs and business
objectives. The director will drive operational excellence, support pre-sales
efforts, and foster innovation across the integration practice.
What you’ll do:
- Lead and manage the end-to-end delivery of client-facing integration
projects, ensuring quality, timeliness, and alignment with client
expectations.
- Oversee and develop a high-performing team of integration consultants and
developers, providing coaching, performance management, and career
development support.
- Own and evolve the integration services roadmap, driving the development of
standardized methodologies, frameworks, and delivery accelerators.
- Collaborate with internal stakeholders across product, engineering, sales,
and client success to ensure alignment between integration capabilities and
overall business strategy.
- Serve as a senior escalation point for client delivery issues and ensure
effective resolution of complex or high-risk integration challenges.
- Partner with Sales and Solutions Engineering to support pre-sales activities,
including solution design, estimates, and statements of work.
- Monitor delivery performance through key metrics such as utilization, project
health, client satisfaction, and profitability, and implement continuous
improvement initiatives.
- Ensure integration services meet technical, contractual, and security
standards while supporting client compliance requirements.
- Promote a culture of innovation, accountability, and collaboration within the
integration delivery team.
About you:
- Bachelor’s degree in Engineering, Computer Science, or a related field.
- 10+ years of experience in professional services or consulting, including 5+
years in a leadership role focused on integration delivery.
- Experience integrating ERP systems such as SAP, Oracle, NetSuite, or
Microsoft Dynamics is strongly preferred.
- Hands-on experience with enterprise integration platforms (e.g., MuleSoft,
Boomi, Workato, Celigo) and common SaaS ecosystems (e.g., Salesforce,
NetSuite, Workday).
- Proven success managing technical delivery teams and client-facing
engagements in a fast-paced, service-driven environment.
- Strong leadership and people management capabilities, with a demonstrated
ability to grow and scale high-performing teams.
- Deep knowledge of integration architectures, middleware, APIs, and
cloud-based enterprise applications.
- Excellent communication and stakeholder engagement skills, including
executive-level client interaction.
- Strong business acumen with experience managing resource planning, delivery
margin, and operational KPIs.
- Proficiency with project delivery and collaboration tools (e.g., PSA tools,
Jira, Smartsheet, Confluence).
What’s in it for you:
- Competitive salary and meaningful equity opportunities.
- Healthcare, dental, and vision coverage.
- 401(k) / RRSP enrollment program.
- Take what you need PTO.
- A Work Culture
[https://crew.vc/perspectives-insights/scaling-culture-through-hyper-growth/]
where:
- You’ll work alongside folks across the globe that reflect the MaintainX
values, Smart Humble Optimist.
- We believe in meritocracy, where ideas and effort are publicly celebrated.
About us:
Our mission is to make the life of blue-collar workers easier worldwide by
creating software that meets their needs and realities. Our product is truly
life-changing for 80% of the workforce that doesn’t work behind a desk and needs
enterprise-grade software at their fingertips.
MaintainX is committed to creating a diverse environment. All qualified
applicants will receive consideration for employment without regard to race,
colour, religion, gender, gender identity or expression, sexual orientation,
national origin, genetics, disability, age, or veteran status.
