As the Fleet Dispatcher, you are expected to execute the day to day activity of your assigned driver fleet. This includes monitoring of the fleet, accurately distributing, receiving and updating information. You would be responsible for identifying and participating in the resolution of issues relating to day to day activity of the driver. You must be well organized, an excellent communicator and have a keen sense of timeliness in carrying out daily activities. Specific Responsibilities include: This involves the transmitting and receiving of all information relevant to the driver/cartage company performing his/her duties within the Company and customer requirements. The handling of all driver related satellite messages or calls within assigned and overflow queues. Ensuring the system reflects an accurate portrayal of events and times. Immediately addressing all scheduling conflicts or issues as they arise. Providing drivers with plans and routing as required. Reporting and documenting of all customer service, planning, and driver related issues to the appropriate personnel. Ensuring day to day activity of the assigned Fleet is confirmed and complete by end of day. Forming positive working relations with all drivers. Our Ideal Candidate will possess: You must have dispatch experience in order to be considered for this role. Dedicated experience providing customer service in a similar work environment. Well organized, an excellent communicator and have a keen sense of timeliness. Demonstrated attention to detail, communication, problem solving and planning abilities. Ability to multitask and to thrive in a fast-paced environment. Excellent interpersonal and communication skills. Proven analytical and critical thinking skills. Excellent problem-solving abilities. This position is subject to a Tuesday - Saturday shift, 06:00 - 15:00. This job is classified under NOC Code: 14404. Why Bison: • Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career • Dispersed work environments that promote a healthy work-life balance • Meaningful and impactful work and projects with an essential service provider • Join our engaging Wellness Program & extracurricular sports teams About Bison: • Celebrating over 50 years in Business • Active in giving back through Corporate Social Responsibility and Charitable Giving • Committed to environmental sustainability Bison Transport is committed to Diversity and Inclusion in the Workplace. Background and suitability for a career in Transportation is wide ranging. Some of our brightest people have joined us with no previous “trucking” experience. We always say we work in the “people business”. So, whether you have a background in the airline, automotive, retail or hospitality industries, to name a few, your experience is valuable and we are bound to find many transferrable skills. We are ready to welcome exceptional, high potential contributors who aspire to lead people and processes in the pursuit of service excellence in a highly dynamic and collaborative environment. We seek team players who are eager to learn our business from the ground up, are able to demonstrate a track record of strong performance and possess a sincere interest in growing their careers in the transportation arena. We seek top notch communicators who adopt a driver of change mindset of “how can we be better, do better and get better results”.
