We started Super.com [http://super.com/] to help maximize lives–both the lives
of our customers and the lives of our team – so that everyone can experience all
that life has to offer. For our employees, our promise is that Super.com
[http://super.com/] is more than just a job; it’s an opportunity to unlock one’s
potential, where learning is celebrated and impact is realized.
We are more than a fast-paced, high-growth tech company; we care about our
people and take career progression seriously. This is your career and our aim is
to supercharge it through the people, the work, and the programs that fuel who
we are.
About the role:
We are hiring a Payment Processing TAM to help scale and modernize our payments
infrastructure during a pivotal transformation. This role will support the I1
MAT, with a focus on launching a new payment orchestration layer and enhancing
our resilience, cost efficiency, and fraud prevention capabilities. As a TAM,
you'll act as the bridge between engineering, product, and external
vendors—translating business needs into robust technical solutions. You’ll be
instrumental in establishing alerting and monitoring systems for MID health,
dispute thresholds, retry logic, and processing costs. You will also help
evaluate and implement emerging AI tools for proactive debugging, anomaly
detection, and operational optimization. This is a high-impact, highly
collaborative role that demands strong technical fluency, hands-on data skills,
and the ability to think ahead of failure modes. You’ll work closely with the
company’s payment processors, fraud prevention partners, and cross-functional
stakeholders to reduce risk, drive automation, and ensure quality at scale.
\n
What you'll be working on:
- Drive Multi-Processor Orchestration: Partner with engineering to support a
multi-processor strategy by configuring routing logic, testing flows, and
helping operationalize the architecture.
- Monitor and Optimize MID Performance: Set up and maintain real-time
dashboards and alerts for monitoring decline rates, dispute thresholds (Visa
VAMP, Mastercard, PayPal), and cost KPIs.
- Support Fraud Prevention and Chargeback Strategy: Assist in the evaluation
and implementation of dispute representment solutions and fraud tooling.
Provide ongoing support to the Risk Operations and Dispute Operations teams
for risk rule tuning and monitoring.
- Enable Subscription Success: Design alerting/observability for internal retry
logic and applicable vendors, focusing on key metrics like authorization and
recovery rates.
- Act as First Responder (On-Call): Participate in the TAM on-call rotation,
responding to alerts with urgency, coordinating troubleshooting, and driving
incidents to resolution while documenting post-mortems and recommendations.
- Build for Reliability & Continuity: Document fallback scenarios and potential
vendor replacements. Track SLAs, vendor performance, and incidents to support
business continuity planning.
- Champion Observability and AI Adoption: Deploy AI-based anomaly detection and
observability tooling. Leverage AI tools like Cursor to interrogate code
repositories and surface root causes faster.
- Collaborate Across Teams and Vendors: Act as the point of contact between
internal MAT stakeholders and external payments partners to escalate, triage,
and resolve complex technical issues.
Who we’re looking for:
- Proficiency with SQL, Python, and/or other analytics tools to support
data-driven troubleshooting, observability, and reporting.
- Hands-on experience working with or supporting payments orchestration across
multiple processors (e.g., Braintree, Adyen, Checkout.com).
- Familiarity with AI tooling for debugging or observability (e.g., Cursor) or
experience using LLMs to accelerate problem-solving and root cause analysis.
- Prior experience in a startup or scale-up environment, with proven
adaptability in fast-changing technical and operational settings.
- Background in the travel or fintech industry is a strong plus, especially
with exposure to high-dispute verticals or cross-border payments.
Bonus points for:
- Certified Payments and Fraud Prevention Professional (CPFPP) or other
relevant industry certifications in payments, security, or compliance.
\n
$99,000 - $159,000 a year
As a remote-first organization we use benchmarking data reflective of your
geographical areas to ensure our compensation package is competitive based on
where you reside. Your TA partner will confirm which range applies to your
location as part of the hiring process.
Canada
Tier 1: $104,000 - $149,000 CAD
- Greater Toronto Area (City of Toronto, York Region, Durham Region, Peel
Region, Halton Region
- Metro Vancouver (City of Vancouver, North Shore, Burnaby, New Westminster,
Tri-Cities, Fraser Valley Edge, South of the Fraser River, and Richmond)
Tier 2: $99,000 - $142,000 CAD
- All other Regions and Municipalities
USA
$103,000 - $159,000 USD
\n
At Super.com [http://Super.com], we believe in supporting our team so they can
thrive—both at work and in life.
Remote-First Flexibility: Work from anywhere in the world and choose the hours
that suit you best. We trust you to get great work done on your terms.
Time to Recharge: Enjoy unlimited PTO, company-wide recharge days, and annual
team offsites.
Everyday Perks: Weekly UberEats credits and travel discounts on SuperTravel help
you enjoy the little things.
Family-Friendly Benefits: We support growing families with generous parental
leave and a flexible return-to-work plan.
Comprehensive Compensation: Competitive salary, equity options, and top-tier
benefits starting on day one.
Investing in You: Access to wellness budgets, personal development funds, and
team-level learning resources.
And that’s just the beginning. Visit our careers page
[https://landing.super.com/careers] to explore the full range of perks and
benefits we offer.
Super.com [http://Super.com] is an equal opportunity employer. We do not
discriminate on the basis of race, religion, color, national origin, gender,
sexual orientation, age, marital status, veteran status, or disability status.
Accommodations are available on request for candidates taking part in all
aspects of the selection process. If needed, please notify our Talent
Acquisition Partner.
