About Us
At the Calgary Drop-In and Rehab Centre (the DI), we are dedicated to serving our community with kindness. Our mission – to work with community to end homelessness, one person at a time – goes beyond providing immediate support; we strive to create an environment where individuals can regain their confidence and rebuild their lives.
We are more than an emergency shelter.
Our dedicated team of staff and volunteers work tirelessly to ensure that everyone who walks through our doors feels welcomed, respected, and valued. What sets us apart is our holistic approach to support. We offer not only safe and comfortable accommodation and meals but also access to essential resources such as health and recovery services, and housing supports.
All of our programs, including emergency shelter, are low-barrier, trauma-informed, housing-focused, and recovery-oriented, aimed at supporting Calgary’s most vulnerable citizens. And our doors are always open.
Department:
Maintenance
Job Category:
Salary
Reports To:
Senior Manager, Facilities Maintenance & Projects
Position Type:
Full Time
Direct Reports:
N/A
Schedule:
40 hours per week, 5 on/2 off
Indirect Reports:
N/A
Location:
Main Building
Position Summary
Reporting to the Senior Manager, Facilities Maintenance & Projects, the Maintenance Worker is responsible to maintain the buildings and properties of the DI including preventative maintenance, general and emergency maintenance and repairs and custodial duties when required.
Time Commitment
Hours of work are not less than 40 hours per rotation, with 5 days on, 2 days off. There is a rotational on call schedule for the weekends and you will be required to be on call based on the schedule. In addition, some unusual hours may be required from time to time as the need arises. Schedule may be altered at the discretion of management.
Job Duties and Responsibilities
Performs a variety of work in the maintenance and repair of buildings, grounds and equipment at various facilities/sites including HVAC, Carpentry, Electrical, Plumbing and Painting tasks on a scheduled basis/as needed basis.
Receives direction from Senior Manager, Facilities Maintenance & Projects and/or Maintenance Supervisor on day to day functions of the Maintenance department
Completes daily, weekly and monthly checklists on building equipment maintenance procedures and maintains records of scheduled maintenance procedures
Performs preventive maintenance procedures on building mechanical equipment on a scheduled basis.
Ensure vehicles and equipment owned by the DI are used in accordance with the guidelines and are maintained in good working order
May operate a computer which controls and monitors mechanical equipment and utility systems
May install and repair electrical wiring and equipment; new electrical services, wiring during remodeling projects; replaces and repairs wiring as needed
Responds to emergency maintenance requests as required through the DISH ticketing system
Assists with the renovation/remodeling of buildings; repairs plaster and drywall; paints building structures
Willing and able to learn new skills as well as teach others any skills in which they have experience and/or expertise
Collaboration with team in coming up with new and innovative ways to perform tasks and actively participate in meetings
Develop effective relationships with contractors by having the ability to obtain quotes, monitor contractor’s work and report any issues/deficiencies to area leadership.
Change filters as required
Dedication to becoming and remaining an industry leader in the maintenance areathrough integrity in services delivered and commitment to quality workmanship
May be required to move heavy furniture, equipment and supplies
Ability to switch focus and attend to emergent issues first and then follow up to make sure previous job is complete
Close completed maintenance tickets in a timely manner and include notes on what action/repairs where made as well as communicate any delays or parts required in completing a job to the area leadership.
Provide ample notice for vacation time so that proper scheduling can occur (not applicable to emergency situations)
Performs custodial duties as requested which may include, but not be limited to: snow removal, clean, sweep and mop, wash windows, interior walls and ceilings, empty trash cans and other waste containers, cut grass and tends to grounds, clean and disinfect washrooms and fixtures, etc.
Operates industrial cleaner to remove scraps, dirt, heavy debris and other refuse and pile snow removed in allocated spots as directed by area leadership.
Care for all equipment and tools used during employment including performing and any preventive maintenance required for equipment
Ensure maintenance room/office is clean and all tools are returned at the end of the shift
Ensures that security and safety measures are followed as per guidelines set by Agency, Provincial and Federal standards and that required PPE is used
Performs other routine maintenance jobs that are approved by area leadership.
Will be required to participate in the “on call” schedule for all DI buildings.
Required Competencies and Qualifications
Completion of high school is preferred.
Satisfactory Criminal Record and Vulnerable Sector Check – dated within the last 6 months. Copy required.
A journeyman/woman certificate in one or more of the trades would be an asset
Previous general maintenance experience is preferred. Will consider individuals with a strong aptitude to learn on the job.
Valid Alberta driver’s license (must be at least 25 years of age to meet insurance qualifications) with a clean record is an asset;
Must have a solutions-based mind set
Ownership mentality along with the ability to be a self starter
Time management skills
Willingness to work outside in inclement weather
Previous work experience in the human services field is an asset
Knowledgeable with some experience in areas such as, but not limited to: plumbing, electrical and carpentry
Well-developed interpersonal, conflict resolution and negotiating skills
High morals, ethics and integrity
Energetic and self-directed, with effective time management and organizational skills including the ability to deal with several priorities at the same time
Strong problem-solving skills and the ability to improve projects, programs and processes
Excellent communications skills, both verbal and written
Proficient in Office365 and Microsoft Office Suite 2016
Demonstrate essential desktop troubleshooting skills
Eager to learn new systems and adopt improved best practices
Must demonstrate initiative and work autonomously
Must be acceptable of industry risks, including coming into contact with bodily fluids
A genuine commitment to the mission, vision, values, and work of the agency.
Working Conditions
The individuals we serve are experiencing homelessness or precarious housing and may also be facing substance use disorders and/or mental or physical health challenges. Many have a history of significant trauma.These experiences can influence their interactions with both staff and one another. By recognizing these behaviors as responses to past experiences, we are able to engage with our guests in a manner that is empathetic and respectful.
This role may involve high-stress situations that require resilience, compassion, and composure. At the DI we are deeply committed to the well-being of our staff, implementing policies and providing resources that support both physical and psychological safety, as well as mental health. We address the immediate challenges faced by our team to provide the highest level of support as well as the cumulative impacts of this vital work. By prioritizing staff well-being, we empower our team to provide the highest level of support to those in need, fostering a culture of care and understanding throughout our organization.
While the work is demanding and requires a strong commitment, those who are drawn to this field often find it to be one of the most impactful and rewarding careers they can pursue. It’s about making a difference – one person at a time.
Although the DI is a smoke-free work environment, there may be occasional exposure to secondhand smoke from designated smoking areas nearby.
Why the DI?
The DI aims to be an "Employer of Choice" and affords each employee an opportunity to help make a real difference in our community, and more importantly in the lives of those who rely on our services. We take great care in hiring the right people who fit, and who share our outlook on the value of people. We believe in living our values in every work we speak and in every action we take, and we want people who share this commitment.
Our Culture
Our values form the cornerstone of our culture:
RESPECT: Our actions honour the rights, differences, and dignity of others
COMMUNITY: Through collaborative partnerships, we work together as a team, building inclusive communities
KINDNESS: We accept each person’s uniqueness with compassion and empathy
WELLNESS: We promote, provide and support holistic wellbeing
ACCOUNTABILITY: We operate with transparency and integrity in both our relationships and our commitments.
What we Offer
Staff at the DI enjoy competitive compensation packages, including employer-paid benefits depending on role and employment type.
Some of the employer-paid group benefits include:
Vacation days
Sick days
Wellness days
Extended Health & Dental coverage
Employer Matching RRSP Program
Homewood EFAP
Life Insurance and Accidental Death & Dismemberment (AD&D)
Employees will be enrolled in Long-Term Disability and Critical Illness insurance, paid for by the employee. This is mandatory and may not be opted out of.
Benefits are based on employment type and usually available on the 1st of the month following your start date. If you are successful in obtaining employment with the DI, People & Culture will discuss your eligibility for benefits with you.
Vulnerable Sector Check
A satisfactory vulnerable sector clearance is require prior to resumption at the DI.
Alberta Living Wage Employer
The DI is an Alberta Living Wage Employer. This means we are committed to paying our employees a living wage that allows them to meet their basic needs and participate in their communities. A living wage is different from minimum wage in that minimum wage is mandatory and the same throughout the province while a living wage reflects what people need to cover the actual costs of living in their communities. Payment of a living wage is a voluntary commitment from employers to go beyond the minimum. Visit https://livingwagealberta.ca/living-wage/ to learn more about the living wage.
The DI is an equal employment opportunity employer. We are committed to and support equal employment opportunity for all individuals without regard to race, religion, color, national or ethnic origin, gender, age, sexual orientation, gender identity, disability, or veteran status.
If you are an applicant in need of accommodations or special assistance throughout the interview process, please submit a request by email to People@thedi.ca.
